Looking for a leadership role where you can influence strategy, inspire a team and make a lasting impact on student success?
About the Organisation:
The organisation we are partnering with is an innovative and growing higher education provider that is passionate about transforming lives through education.
Known for its strong reputation, supportive culture and student-centred approach, it delivers high-quality learning experiences that empower individuals to achieve their academic and professional goals.
About the Role:
An exciting opportunity has arisen for an experienced Student Services Manager to lead and enhance the student experience within a growing and purpose-driven higher education institution.
Reporting to the Registrar, you will oversee the delivery of student services across the entire student lifecycle, ensuring exceptional service, operational excellence and regulatory compliance.
This is a key leadership role, offering the prospect to drive process improvements, lead a high-performing team and contribute to the ongoing success of the organisation.
Key Responsibilities:
Support the Registrar across all areas of student administration and services.
Lead, mentor and develop the Student Services team.
Drive continuous improvement of student systems, processes and data integrity.
Oversee student onboarding, credit transfers/RPL and grievance management.




Maintain the accuracy, security and confidentiality of student records.
Ensure compliance with relevant regulatory requirements and quality standards.
Faith alignment:
Faith is central to the organisation's identity, values and community.
As a Christian higher education provider, staff are expected to support and work in alignment with its Christian mission, contributing to a culture grounded in integrity, service, respect and meaningful impact.
Skills & Experience:
Proven experience in a student services leadership role, ideally within higher education
Data management skills with a focus on accuracy and reporting
Demonstrated ability to lead, motivate and develop teams
Excellent stakeholder engagement and communication skills
Requirements:
Full working rights in Australia
Availability to work five days per week on-site
What's in It for You:
Join a respected and growing education provider
Progression pathways
Lead a collaborative and dedicated team
Additional leave entitlements recognising employee tenure
Free on-site parking
Paid parental leave and family-friendly policies
Salary packaging options to maximise take-home pay
Generous staff discounts, including gym memberships and educational programs
#J-*****-Ljbffr

📌 Student Services Manager (New South Wales)
🏢 People2People
📍 New South Wales