Mino IT Managed Services Pty Ltd – West End QLDApplicants must have full Australian working rights.Company OverviewMino IT is a Brisbane managed services provider based in West End.
We look after growing businesses across construction, manufacturing, medical, professional services and logistics.
Our clients rely onus for managed IT, cybersecurity and compliance.We are a small team that takes service quality seriously.
You will not be a number here.Role OverviewYou will be the front line of our Service Desk, responding to and resolving support tickets for our managed clients.
You will work under the guidance of our Senior Service Desk Technician and report to the Service Delivery Manager.
When something is beyond your current skill level, you elevate it.




No one expects you to know everything on day one.What you will doResolve support tickets across our service boards in ConnectWiseCommunicate clearly and professionally with clients throughout the ticket lifecycleProvide remote support using ScreenConnect and CWRMMKeep accurate ticket notes and time entriesParticipate in daily triage with the Senior TechnicianContribute to our documentation and knowledge base in IT GlueFlag recurring issues so we can fix the cause, not just the symptomAbout youYou communicate well with people who are not technicalYou are eager to learn and actively build your technical skillsYou are organised and disciplined with your ticket queueYou stay calm and methodical when something urgent landsExperience with Microsoft 365 support is expectedExperience in an MSP environment is a bonus, not a requirementCompTIA A+ or Microsoft MS-900 certification is well regardedWhat we offerSalary under the Professional Employees Award with a explicit progression pathMentoring from a Senior Service Desk TechnicianA defined certification pathway: CompTIA A+, MS-900, MD-102 and ITILv4 FoundationA modern tool stack: ConnectWise, IT Glue, ScreenConnect and Microsoft365A business that invests in automation, so your time goes into interesting work rather than repetitive tasks
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📌 Service Desk Technician (Brisbane)
🏢 Mino IT Managed Services
📍 Brisbane