We're looking for an experienced Solutions Consultant to join our team, providing subject matter expertise across pre-sales, solution architecture and technical escalations.
If you've got a strong UC/voice technical background, thrive on solving complex problems, love building relationships with partners and customers, and enjoy being seen as the go-to expert in the room, we'd love to hear from you.
What You'll Be Doing
This role is responsible for providing subject matter expertise across pre-sales, solution architecture and technical escalations.
Working closely with the sales team, you'll support the delivery of enterprise and migration projects, acting as a technical resource throughout the process, while empowering and educating partners to become self-sufficient and contributing directly to the achievement of channel revenue targets and acquisition goals.
Acting as a subject matter expert in voice and UC solution design and configuration
Assisting partners with solution scoping and technical strategy
Acting as a trusted advisor to sales teams, offering fit-to-purpose solution guidance
Reviewing and signing off on large deal technical solutions
Supporting acquisition and onboarding teams as needed
Ensuring successful delivery and implementation of scoped solutions
Ensuring adherence to project management methodology for enterprise rollouts
Facilitating effective communication between internal teams, partners and end customers
Representing Access4 in webinars and podcasts as a technical expert
Contributing to training materials, user guides and continuous improvement initiatives
Staying aware of and complying with ISO certifications and standards, and actively participating in related training, audits and improvement effort
What You'll Bring
3-5 years' experience working with UCaaS environments (e.g. Teams Calling, Webex, RingCentral)




A track record of delivering voice and collaboration solutions that improve customer experience
A strong UC/voice technical background, including designing complex call flows
2-3 years' pre-sales experience with a technical focus
Experience delivering customer training and support
Exposure to Continual Service Improvement processes
Strong documentation skills, including training materials and user guides
Exceptional customer service, relationship management and communication skills
Strong analytical and problem-solving capabilities
High attention to detail and the ability to manage multiple tasks and deadlines
Effective time management and project adherence
About Access4
Founded in ****, Access4 started with a vision to bring unified Communications to the MSP market; an automated, singular platform to sell, provision and invoice customers.
Today, this platform is known as SASBOSS and sets the benchmark as an industry standard in middleware to help deliver best of breed vendors and end-to-end partner enablement for service providers.
We live and breathe our slogan of Innovate, Empower and Partner which represents our commitment to the channel community and drives the growth of the business.
As a team, we embrace genuine conversations, a high performing culture and alignment between all areas of the business.
Why Join Us?
Clear career development pathways and opportunities to grow your technical expertise
Be part of a dynamic, supportive culture, working with talented teams across multiple regions
Join a growing, evolving telecommunications and UC technology industryHybrid working with 3 days in the office and 2 days from home
Outstanding North Sydney office location close to public transport, cafés and shops
Regular team events, EOFY and Christmas parties plus more
Employee Assistance Program (EAP)
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📌 Solutions Consultant (New South Wales)
🏢 Access4
📍 New South Wales