Program Officer | Residential Rehabilitation
Transformation Centre Dooralong Pty Ltd.
– Dooralong NSW
Help Create the Environment Where Real Change Happens
Real Work.
Real Change.
If you're looking for a role where you:
Sit behind a deskPassively supervise participantsSimply "check in" and go home
...this probably isn't the role for you.
But if you're looking for meaningful work where every day is different, where you're part of a close-knit team and where you'll genuinely help people rebuild their lives, we'd love to hear from you.
At the Transformation Centre, we believe recovery doesn't happen by sitting in a counselling room alone.
It happens through structure.
Through accountability.
Through routine.
Through meaningful work.
Through positive relationships.
As a Program Officer, you'll help create that environment every single day.
About the Transformation Centre
The Transformation Centre Dooralong is a private residential rehabilitation facility supporting men to overcome addiction, behavioural patterns and life challenges through a structured 10-month residential program.
Our program is:
Designed by PsychologistsDelivered by a multidisciplinary teamBuilt around responsibility, participation and accountabilityFocused on creating lasting behavioural change
We don't believe people change because someone tells them to.
We believe people change when they're surrounded by consistency, high expectations, meaningful relationships and an environment that supports growth.
Program Officers are at the heart of creating that environment.
This Isn't Your Typical Support Worker Role
Program Officers are responsible for helping run the daily operation of our residential rehabilitation community.
Every shift requires leadership, practical problem solving, operational thinking and the ability to build respectful relationships whilst maintaining clear boundaries.
You'll work alongside participants—not simply supervising them—but helping them develop the routines, accountability and life skills that support lasting change.
Some days you'll be preparing accommodation for new arrivals.
Other days you'll be leading community work projects, supporting participants through difficult moments, maintaining the property or helping ensure the Centre operates smoothly.
No two shifts are ever exactly the same.
More Than Support Work
Program Officers spend more time with participants than anyone else.
Because of this, you'll often be the first to notice changes in behaviour, motivation, wellbeing or engagement.
You won't provide counselling.




But you'll play a vital role in each participant's recovery by communicating observations to our Case Workers and Leadership Team, helping ensure participants receive the right support at the right time.
Every conversation matters.
Every interaction matters.
Every shift matters.
Leadership Without the Title
You don't need a management title to lead.
As a Program Officer you'll:
Lead by example every day.Model the behaviours we expect from participants.Build trust whilst maintaining professional boundaries.Help create a culture built on accountability, respect and consistency.Support your teammates and contribute positively to the team.
Participants watch what we do far more than what we say.
Your leadership matters.
You'll Love This Role If...
You'll probably thrive here if you:
Naturally notice what needs doing.Enjoy practical work more than sitting behind a desk.Stay calm when everyone else is stressed.Can have respectful but direct conversations.Believe accountability is one of the greatest forms of support.Treat everyone with dignity and respect.Enjoy working as part of a close team.Have sound judgement and common sense.Like solving problems.Want to finish work knowing your efforts genuinely mattered.
What Success Looks Like
A successful Program Officer is someone who:
Leads by example.Builds positive relationships whilst maintaining skilled boundaries.Supports participants whilst holding them accountable.Communicates openly and respectfully.Notices when something isn't quite right.Takes ownership rather than waiting to be asked.Works collaboratively with teammates.Uses sound judgement.Leaves every shift better than they found it.
Most importantly, they help create the consistency, structure and culture that allows participants to focus on recovery and building a different future.
This Role Isn't For Everyone
Let's be honest.
This role isn't the right fit for everyone.
It probably isn't for you if you're looking for:
A passive support worker role.A low-responsibility position.A desk-based job.A predictable office environment.Fixed Monday to Friday hours.
It also won't suit someone who struggles to:




Hold people accountable.Have honest conversations.Maintain professional boundaries.Adapt when priorities change.Stay calm during challenging situations.Work as part of a highly collaborative team.
Experience That Will Help
We're open to a wide range of backgrounds including:
Community ServicesResidential RehabilitationDisability SupportResidential CareYouth WorkCorrectionsHospitalityFacilities or Property MaintenanceTeam LeadershipDefenceEmergency ServicesTrades and practical industries
Most importantly, we're looking for people with the right attitude, values and willingness to learn.
Essential Requirements
Certificate IV in Community Services (or similar) or relevant experienceCurrent Driver LicenceNational Police CheckWorking With Children CheckCurrent First Aid CertificateHLTHPS006 – Assist Clients with Medication (or willingness to obtain)Right to work in Australia
Our Values
Everything we do is guided by five simple values:
We Lead With Integrity Say it.
Do it.
Own it.
We Care Deeply Every Interaction Matters.
We Are All About Safety Safety First Always.
We Show Respect Dignity Without Exception.
We Grow Together Progress Over Perfection.
If these values resonate with you, you'll feel at home here.
Roster
This is a rotating roster within our 24/7 residential environment.
Shifts include:
Morning: 6:00am – 2:00pmAfternoon: 12:30pm – 8:30pmOvernight: 8:00pm – 6:00am
Our roster provides:
Fair rotation across the teamVariety in responsibilitiesOpportunities to work alongside different teammatesFour days off across every 10-day roster
Why Join Us?
Joining the Transformation Centre means becoming part of something much bigger than a job.
You'll enjoy:
Meaningful work that genuinely changes lives.A supportive, values-driven team.Comprehensive induction and ongoing development.Opportunities to grow with a rapidly expanding organization.Variety and challenge in every shift.A beautiful semi-rural workplace on the Central Coast.The opportunity to contribute to an organization that's building something special.
You'll also become part of a team that believes every interaction matters—and that the way we show up each day has the power to change someone's future.
Ready to Make a Difference?
We're not looking for someone to rescue people.
We're looking for someone who can support them, encourage them, challenge them when needed and help them build the habits that create lasting change.
If you're looking for a role where you'll be challenged, supported and inspired...
Where you'll finish each shift knowing your work mattered...
Where you'll become part of a team committed to changing lives...
We'd love to hear from you.
#J-*****-Ljbffr

📌 Program Officer | Residential Rehabilitation (Central Coast)
🏢 Transformation Centre Dooralong
📍 Central Coast