Administration Support Officer - 2 PositionsContract3d ago , from Illawarra Mercury Job BoardFull Time | Penrith | Opportunity until 30 January ****Join Link Wentworth's Housing Solutions and Tenancy Operations teams and play an important role in supporting customers, maintaining accurate records, and ensuring the smooth delivery of essential housing services.
These Administration Support Officer opportunities are suited to experienced administrators who enjoy customer service, thrive in a fast-paced environment, and want to make a meaningful difference in their community.About the RolesAs an Administration Support Officer, you'll provide high-quality administrative, customer and operational support across either our Housing Solutions team or Tenancy Operations Support Team.You'll be responsible for coordinating administrative processes, managing customer enquiries, maintaining accurate records, supporting business systems and helping operational teams deliver positive outcomes for tenants, applicants and other stakeholders.
Working closely with internal teams, customers and community partners, you'll help ensure services are responsive, efficient and delivered with a strong focus on customer outcomes.What You'll DoProvide high-quality administrative support to operational teams across the organisationManage customer enquiries via phone, email, written correspondence and face-to-face interactionsMonitor shared inboxes and ensure enquiries are actioned within required timeframesMaintain accurate records and update information across business systems and databasesPrepare reports, correspondence, meeting papers and other documentationCoordinate appointments, meetings and operational activitiesProcess invoices, purchase orders and other administrative transactionsSupport customers with housing applications,



tenancy enquiries and related servicesWork collaboratively with internal teams and external stakeholders to support customer outcomesAbout YouYou are organised, adaptable and customer-focused, with strong attention to detail and a passion for helping others.
You enjoy working in a collaborative setting, can manage competing priorities, and take pride in delivering high-quality administrative support.You BringExperience in an administrative, customer service or business support roleExcellent written and verbal communication skillsStrong organisational skills and attention to detailThe ability to manage multiple priorities and meet deadlinesExperience maintaining accurate records and handling confidential informationStrong computer literacy, including Microsoft Outlook, Word, Excel and TeamsThe ability to work both independently and as part of a teamExperience using CRM, housing management or business systems (desirable)Experience within housing, community services or customer-focused environments (desirable)Commitment to social justice, inclusion and Link Wentworth's valuesYou will also haveWorking rights in AustraliaA National Police Check (within 6 months) or willingness to obtain oneAn NDIS Worker Screening Check or willingness to obtain oneWillingness to meet vaccination requirementsAbility to travel between Link Wentworth offices as requiredAbility to work from a Link Wentworth office up to five days per week based on business needsWhy Work With Link Wentworth?
At Link Wentworth, you'll be part of an organisation that is growing, ambitious and deeply committed to improving housing outcomes across NSW.We Offer:A supportive and collaborative workplace cultureCareer development and internal mobility opportunitiesFlexible work optionsCompetitive salary plus not-for-profit salary packaging benefitsThe opportunity to contribute to meaningful community outcomesA role where your work directly supports people in housing need
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📌 Administration Support Officer - 2 Positions (New South Wales)
🏢 Link Wentworth
📍 New South Wales