At Etex, our purpose is to inspire new ways of living.
We are an international leader in sustainable construction materials, driven by a passion for excellence, but it's our people that are our top priority.
We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.About the OpportunityThis is an exciting opportunity for a Customer Service Representative to join our team in Northmead on a 12-month maternity leave contract, with the potential for extension.
Reporting to the Customer Service Team Leader, you will deliver high-quality service by connecting with our customers, building strong relationships, and enhancing the overall customer experience.Key responsibilities:Deliver personalised service to our close network of customersAnswer incoming calls, order entry and amendment processingRespond to customer enquiries through multiple communication channelsGenerating customer credit requestsParticipate in technical and product trainingBook and prepare transport documentation and maintenance of runsheetsLiaise with our warehouse managers to meet our customer requirementsAssist customers with quotations for product and freight requestsActively participate in workplace safety initiativesAbout YouStrong customer service experience in an office environmentExperience dealing with customer service and sales enquiriesExperienced in SAP, Salesforce or ability to learn quicklyExcel in collaborating within a hardworking, fun team environmentExcellent communication and interpersonal skillsStrong computer literacy including Microsoft OfficeThrive in a quick-paced environmentOur Teammate PerksEtex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth.Yearly salary reviewsEAP services for you and your familyReward and recognition programPaid Parental Leave for Primary and Secondary CarersFully supported trainingGreat culture, supportive team environment; we work together and help each other enjoy a laugh whilst working hardWe are anequal-opportunity workforcecommitted to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service Representative (New South Wales)
🏢 Etex Group
📍 New South Wales