We are seeking a Towing Dispatch Operation Controller to join Collisioncare Towing Pty Ltd in Belmore, NSW.
This is a full-time position that plays a crucial operational role in managing and coordinating our towing dispatch services.
As Towing Dispatch Operation Controller, you will be responsible for overseeing the efficient flow of towing operations, ensuring that customer requests are processed swiftly and that our fleet is utilised effectively.
This role is essential to maintaining our reputation for reliable roadside assistance and towing services across the region.Key responsibilitiesManage and coordinate our clients incoming requests for towing and roadside assistance servicesDispatch towing vehicles and operators to locations in a timely and productive manner, optimising route planning and resource allocationMonitor the status of active jobs and provide real-time updates to customers and field teamsMaintain accurate records of all dispatch operations, including job details, vehicle assignments, and completion timesCommunicate with towing operators to clarify job requirements, provide directions and support troubleshootingManage radio and communication systems to ensure clear and constant contact with field teamsPrioritise jobs based on urgency, customer tier, and resource availabilityHandle customer inquiries and complaints with professionalism, ensuring satisfaction with service deliveryMonitor fleet vehicle availability and alert management to maintenance or breakdown issuesPrepare daily, weekly and monthly operation reports for management reviewEnsure compliance with all safety protocols and standard operating proceduresIdentify opportunities to improve dispatch efficiency and service qualityWhat we are looking forProven experience in dispatch operations, ideally in towing, roadside assistance,



or emergency response servicesStrong knowledge of road transport operations and logistics managementExcellent organisational and multitasking abilities, with the capacity to prioritise effectively under pressureOutstanding communication skills, both written and verbal, with the ability to interact professionally with customers, operators and managementProficiency in using dispatch software, computer systems and communication technologiesAbility to remain calm and composed when handling challenging situations and difficult customersStrong problem-solving skills and the capacity to make sound decisions quicklyAttention to detail and accuracy in record-keeping and reportingBasic understanding of vehicle types, towing capabilities and road safety regulationsFlexibility to work varied shifts, including evenings, weekends and public holidays as requiredValid Australian driver's licence (preferred)Customer service experience or training (advantageous)What we offerCommitment to supporting the professional development and wellbeing of our team members.Competitive remuneration packages, ongoing training and development opportunities to enhance your skills in dispatch management and customer service.Supportive workplace culture where your contributions are valued, and encouragement of career progression within the organisation.Flexible working arrangements where possible, prioritisation of work-life balance.Employee assistance programmes and health and wellbeing initiatives to ensure you feel supported in your role.About usCollisioncare Towing Pty Ltd is a trusted provider of towing and roadside assistance services across New South Wales.
With a commitment to reliability, professionalism and customer care, we serve thousands of motorists annually, providing allocation tows, emergency towing, roadside assistance and vehicle recovery services.
Our dedicated team works around the clock to ensure customers receive prompt and professional support when they need it most.
We pride ourselves on maintaining high standards of service delivery and building lasting relationships with our customers.
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📌 Towing Dispatch Operation Controller (New South Wales)
🏢 Autocare Australia
📍 New South Wales