Take ownership of a critical business system and help shape how a growing national organisation works.
Own and optimise our NetSuite ERP platform
Partner with teams across finance, sales, inventory and supply chain
Drive system improvements, reporting, data integrity and user capability
Join a supportive Australian-owned national business
THE COMPANY
The Woodhouse Timber Company is an Australian-owned and established business supplying premium building products across Queensland, New South Wales, the ACT, Victoria, South Australia and Western Australia.
Operating through an exclusive wholesale supply chain model, Woodhouse distributes products through a recognised network of building material and hardware merchants, home centre outlets, and truss and wall frame manufacturers.
Our range includes structural and decorative remanufactured plantation pine products for internal and external building projects and applications.
Our vision is to be fast, flexible and frequent—providing customers with quality products and service while futureproofing our business.
THE OPPORTUNITY
We are seeking an experienced ERP Systems Coordinator to take ownership of the day-to-day administration, performance and continuous improvement of our ERP platform.
Our ERP system connects key business functions, including finance, inventory, supply chain, sales, customer service and reporting.
You will ensure the platform remains secure, stable and aligned with the operational needs of the business.
Acting as the link between internal teams, system users and external implementation partners, you will translate business requirements into practical system solutions.
This role will suit someone who enjoys solving problems, improving processes and helping people use systems more effectively.
ERP Administration and Support
Manage the day-to-day administration and operation of the ERP platform
Own Tier 1 and Tier 2 support triage, ticket prioritisation and escalation
Troubleshoot system, workflow, reporting and integration issues
Complete root cause analysis and recommend preventative improvements
Coordinate escalated matters with external vendors and implementation partners
Maintain system procedures, documentation and an internal knowledge base
Security and Compliance
Manage user onboarding, offboarding and access changes
Maintain user roles, permissions and security structures
Conduct periodic access reviews
Support internal and external audit requirements




Monitor privileged access and support financial controls
Ensure access remains appropriate, secure and compliant
Systems and Process Improvement
Work with stakeholders to understand operational requirements
Map business processes and identify opportunities for improvementTranslate business needs into practical ERP solutions
Analyse system usage and recommend enhancements
Support the standardisation of processes across departments and locations
Assist the business to maximise the value of the ERP platform
Integrations and Data Management
Monitor and troubleshoot ERP integrations
Maintain an understanding of upstream and downstream data flows
Support integrations involving WMS, EDI, APIs and other platforms
Maintain master data governance and data quality controls
Identify and resolve data mapping and transformation issues
Ensure data remains accurate and consistent across systems and reports
Reporting and Business Intelligence
Create and maintain reports, dashboards and saved searches
Develop reporting through SuiteAnalytics or similar BI tools
Investigate and resolve reporting discrepancies
Maintain reporting accuracy, consistency and performance
Support stakeholders with reporting and data requirements
Improve the accessibility and usefulness of business information
Change and Release Management
Coordinate sandbox testing and validation of system changes
Manage controlled deployment of approved changes into production
Complete post-release validation checks
Support ERP upgrades, releases and impact assessments
Test enhancements delivered by external implementation partners
Maintain change, testing and release documentation
Deliver user training on system changes and updates
Configuration and Customisation
Maintain existing forms, PDFs, workflows, scripts and configurations
Complete minor configuration and customisation updates
Support the testing and deployment of system enhancements
Investigate customisation issues
Coordinate externally developed changes
Ensure configurations and customisations are documented and controlled
Training and User Adoption




Develop and maintain training materials, user guides and procedures
Deliver training to new and existing system users
Explain technical processes in clear and practical language
Identify areas where additional training or support is required
Promote consistent and effective ERP usage across the business
ABOUT YOU
You will be a practical and solutions-focused ERP professional who can balance technical capability with a strong understanding of business operations.
You will bring:
Experience administering NetSuite or a similar ERP platform
A strong understanding of ERP data structures and business processes
Experience with saved searches, reports, dashboards or BI tools
The ability to troubleshoot system, data and integration issues
Experience translating business requirements into system solutions
Strong analytical, process-mapping and problem-solving skills
High attention to detail and a strong focus on data integrity
Strong written and verbal communication skills
The ability to explain technical concepts to non-technical users
Experience providing user support and system training
The ability to manage competing priorities and system-related projects
A structured approach to system administration and change management
The ability to work autonomously and collaborate with internal and external stakeholders
Experience in the following will be highly regarded:
NetSuite and SuiteAnalytics
WMS, EDI or API integrations
ERP implementation, migration or optimisation projects
Financial controls and audit requirements
Basic scripting or programming
Managing external vendors or implementation partners
WHY JOIN WOODHOUSE?
Birthday leave to celebrate you
Employee Assistance and Wellbeing Program
Discounted private health insurance
Discounted gym membership
Regular staff lunches and company events
Supportive and friendly working setting
Opportunities for training and professional development
The opportunity to take ownership of a business-critical system
The ability to make a genuine impact across a growing national organisation
Woodhouse embraces and values equity, inclusion and diversity and maintains a strong commitment to workplace safety.
If you are an experienced ERP professional looking for a role where you can take ownership, improve systems and contribute to better business outcomes, we would love to hear from you.
#J-*****-Ljbffr

📌 Erp Systems Coordinator (Brisbane)
🏢 woodhouse
📍 Brisbane