Are you an experienced logistics professional who thrives on building strong client relationships and delivering exceptional service?
We're partnering with a leading transport and logistics provider seeking a dedicated Key Account Manager to join their dynamic team in Sydney.
Are you an experienced logistics professional who thrives on building strong client relationships and delivering exceptional service?
We're partnering with a leading transport and logistics provider seeking a dedicated Key Account Manager to join their dynamic team in Sydney.
Salary Range & Benefits: Competitive salary package commensurate with experience Performance-based incentives and bonuses Supportive, collaborative team environment Career development and career progression opportunities Flexible working arrangements Work within a global leader in logistics, offering diverse and complex operational challenges Direct impact on client satisfaction and business growth Ongoing training and skills development Access to industry-leading tools and resources Culture that values innovation, initiative, and teamwork Competitive salary package commensurate with experience Performance-based incentives and bonuses Supportive, collaborative team workplace Professional development and career progression opportunities Flexible working arrangements Benefits: Work within a global leader in logistics, offering diverse and complex operational challenges Direct impact on client satisfaction and business growth Ongoing training and skills development Access to industry-leading tools and resources Culture that values innovation, initiative, and teamwork Key Responsibilities: Develop and sustain strong relationships with key clients through proactive communication and consistently high service standards Manage escalations and resolve issues swiftly to ensure client satisfaction and retention Monitor client KPIs, profitability, and service delivery; take corrective actions when needed Identify and pursue opportunities for organic growth within your portfolio,



supporting recent business initiatives Prepare and present performance reports, KPI analyses, and operational metrics to clients Collaborate with internal teams, overseas agents, and external stakeholders to facilitate smooth onboarding and maintain accurate SOP documentation Provide client training, including software education and on-site support, to optimise operational efficiency Lead continuous improvement initiatives to optimise supply chains and operational processes Ensure compliance with legislative, customs, and regulatory requirements Manage invoice queries, rate requests, and dispute resolution efficiently and within deadlines Requirements: Minimum 5 years' experience in logistics, freight forwarding, or supply chain management Strong knowledge of Incoterms, Australian Customs procedures, and industry trends Proven experience in key account management or similar client-facing roles within logistics Excellent communication, relationship management, and problem-solving skills Customer-centric, proactive, and solutions-oriented approach Strong analytical ability with keen attention to detail and multi-tasking skills Ability to work independently and collaboratively within a team environment Proficiency in Microsoft Office, CRM systems, and data analysis/reporting tools Key Relationships: Internal: National Commercial Manager, Account Management Team Lead, Operations, Finance, and Commercial Teams External: Key clients, overseas agents, suppliers, and international offices Key Performance Indicators: Achievement of client retention and service KPI targets Delivery of accurate, timely reports and account reviews Implementation of continuous improvement initiatives Effective resolution of client issues within set timeframes Contribution to account profitability and growth Values and Behaviour: Represent the company with integrity, professionalism, and a customer-first mindset.
Go above and beyond to exceed client expectations, act ethically and respectfully, and build enduring relationships that support their long-term vision.
#J-*****-Ljbffr

📌 Key Account Manager (New South Wales)
🏢 Fuse Recruitment
📍 New South Wales