We're looking for a friendly, reliable front desk receptionist to be the face of our short-term letting business.
Working on full time basis, you'll be the first point of contact for our guests — welcoming them on arrival, handling enquiries and bookings, and making sure every stay gets off to a smooth start.
This role suits someone who enjoys people, stays organised under pressure, and is adaptable with shifts including weekends, public holidays, and peak periods.Key responsibilitiesGuest check-in and check-outWarmly greet guests on arrival and manage a smooth, efficient check-inVerify guest identification and booking details, and process any outstanding payments, deposits or bondsIssue keys, access codes or entry passes and explain property features, house rules, Wi-Fi, parking and local informationManage check-outs, including key/access return, and note any damage, extra charges or lost propertyHandle late arrivals,



early check-in requests and after-hours access in line with our proceduresBookings and enquiriesRespond promptly and professionally to enquiries by phone, email and online messagingTake and confirm reservations, and manage changes, extensions and cancellationsManage listings and messages across booking platforms (e.g. Airbnb, Booking.com, Stayz) and keep the calendar and availability up to dateProvide guests with accurate information on rates, availability, property details and local attractionsUpsell additional nights, services or upgrades where appropriateGeneral front desk and supportLog and pass on maintenance issues and liaise with cleaning/housekeeping so properties are guest-readyHandle guest questions, requests and complaints calmly, escalating to a manager when neededKeep accurate records and assist with basic daily administration and reporting
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📌 Guest Services Manager (Brisbane)
🏢 JHT Property Group
📍 Brisbane