The opportunityAs the Concierge – Customer Service Officer, you will be the first point of contact for residents, families, visitors and stakeholders, creating a warm, welcoming and professional experience.
Based across our residential care homes and administration environments, you will play a vital role in supporting the day‐to‐day operations through reception and administrative services.
Working closely with site leadership, you will ensure smooth front‐of‐house operations while supporting a range of clerical and administrative functions.
This includes managing communications, coordinating appointments, maintaining records, and assisting with financial and operational processes.
This role is ideal for someone who thrives in a people-focused setting, is highly organised, and takes pride in delivering exceptional customer service.
Your ability to multitask, remain approachable, and maintain attention to detail will be key to success.
Whatyou'llbringEssential:
At least 2 years previous experience in office administration
Demonstrated knowledge of office procedures including cash handling and data entry
Computer skills to intermediate level including the use of MS Office applications
Demonstrated knowledge of computer hardware and basic trouble shooting skills
Demonstrated high level of oral,



written and interpersonal skills
Ability to work autonomously and as an effective team member
Demonstrated customer service skills
An affinity with older people
Current NSW drivers licence
Understanding of WHS, equity and privacy principles
Tertiaryqualificationin office administration
What we offer:
Roster Requirement to work - Week 1 - Friday ********* & Saturday *********, Week 2 - Saturday *********
Opportunity to be the face of a purpose-driven organisation
Not for profit salary packaging.
Take advantage now and pay up to $18,550 less tax per year — meaning more money in your pocket
Career break schemes,additionalpurchased leave and more
Commitment to on-going professional and career development
24/7 access to mental, physical,socialand financial support via the LifeWorks app
JOIN USAND BE THE DIFFERENCE
We encourage Aboriginal and Torres Strait islander people, workers of all abilities,agesand people from culturally and linguistically diverse backgrounds to apply and join our community.
If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.
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📌 Concierge | Links Wollongong
🏢 Warrigal Care
📍 Wollongong