Jabiru Community Services – Bracken Ridge QLDAt Jabiru, you're never just doing a job - you're part of a team creating change, building belonging and making a lasting difference in the lives of children and communities.Join a team with inclusive leaders, collaborative teams, and a culture of care that lets you show up as your whole self, every day.We're looking for an Operations Support Officer to join our Service Operations team.
If you thrive in a fast-paced environment, love keeping things running smoothly, and want your work to have real impact, this role is for you.
You'll play an essential part in providing administrative and customer-facing support to our families and services.Why you'll love working at JabiruSalary packaging options that help your pay go further — supporting you to live well while you uplift othersFlexible hybrid working options, including work from homeDiscounted OSHC feesAccess to a wide range of perks through the Employment Hero platform — including discounted movie tickets, gift vouchers, health insurance and moreA team culture built on wellbeing, care, connection, and purposeThe roleThe Operations Support Officer plays a key role in creating a positive, seamless experience for our families while supporting our services behind the scenes.
The Operations Support team are the friendly first point of contact for family enquiries and provide essential administrative support across enrolments, CCS claims, waitlist management, billing, and day-to-day service delivery.In this role, you'll help ensure families receive timely, accurate, and professional support, while also strengthening the administrative processes that keep our services running smoothly, efficiently,



and compliantly.What you'll be doingFamily Engagement & Enquiry SupportResponding to family enquiries across phone, email and online channelsProviding accurate information about enrolments, bookings, CCS, billing and service operationsMaintaining a high standard of professionalism, customer service and confidentialityEnrolments, CCS and Booking ManagementProcessing new enrolments, booking changes, cancellations and waitlist movementsEnsuring CCS claims and attendance records are correct and submitted within required timeframesInvestigating CCS errors and liaising with families to resolve issuesMaintaining accurate and up to date enrolment documentationCompleting end of month CCS reconciliationsBilling and Account AdministrationSupporting families with billing enquiries, statements, and account adjustmentsMaintaining accurate data for accounts and payment recordsEscalating complex or sensitive billing matters appropriatelyImplementing policy aligned debtor management processesService Support and CoordinationSupporting the Operations Team with reporting and service information updatesCommunication and ReportingEnsuring consistent, accurate communication with families and service teamsContributing to administrative reporting, including enrolment statistics, CCS issues, and family trendsMaintaining accurate records, logs, checklists,



and administrative tracking documentsMeeting organisational performance metrics for incoming calls and emailsIdentifying and supporting continuous improvement initiativesAbout youYou'll thrive if you are:Highly organised with strong attention to detailExperienced in administration, enrolment coordination or customer service support or similar rolesSkilled in Microsoft 365 and comfortable working with dataA strong communicator who builds positive relationshipsAble to juggle multiple priorities and meet daily deadlinesProfessional and confident handling sensitive informationFamiliar with OSHC, education, childcare or community services ((preferred but not essential)Familiar with CCS processes and childcare administration systems (eg Xap, QikKids), enrolments and billing (preferred but not essential)What you bringA solutions-focused mindsetCommitment to Jabiru's mission, values, and child-safe cultureA proactive approach to improving processes and supporting othersAbility to demonstrate flexibility and support your team mates in a dynamic environmentOur commitment to inclusion and child safeguardingAt Jabiru, everyone is welcome.
We're an equal opportunity employer and we celebrate the different backgrounds, experiences, and perspectives that make our team stronger.
We're committed to creating a protected, inclusive, and accessible workplace where everyone can thrive.
This includes safeguarding children and young people, prioritising their wellbeing, and ensuring all team members contribute to a culture where children and colleagues alike feel safe, respected, and valued.
We encourage applications from people of all ages, abilities, cultures, identities, and communities.Ready to bring your best?
Our best brings out their best - and we'd love you to be part of it.
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📌 Operations Support Officer (Brisbane)
🏢 Jabiru Community Services
📍 Brisbane