Be part of a growing business and achieve fantastic outcomes for our clients.Enjoy a base salary from $70,000 - $80,000 + Super, plus a host of excellent benefits & reimbursements.Progress your career during your time with us through ongoing career development opportunities.
About GPK Group
Established in ****, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services.
With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.
GPK Group aspires to be Australia's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company.
Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape.
What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency.
Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact.
GPK Group is seeking a full-time Level 2 Service Desk Engineer to join our Wangara, WA office!
You'll be part of a smaller, close-knit team, playing a hands-on role across our end-to-end Service Desk and some onsite desktop-related work, collaborating with our client base and establishing strong relationships.
This is a crucial role within GPK Group that will see the successful candidate designing, building, testing, and implementing ICT systems and solutions for our clients.
Managing the end-to-end process,



you will drive client projects and be responsible for effectively documenting the scope of the work and creating accurate records for GPK and the client.
Key areas of responsibility include, but are not limited to:
Retail TechnologiesNetworkingServers and StorageInternet Service ProvisionHostingTelecommunicationsSecurityTechnical support, advice, coaching, mentoring and training
You will be providing network and hardware management for our clients.
While typically, this will occur during normal Monday to Friday business hours, some after-hours work will also be available for those keen to increase their take-home pay.
What You'll Bring to the Role
Critical to your success in this role will be a passion for all things ICT.
Experience in an MSP environment is highly regarded.
This role suits someone who's already spent time at Level 1 and 2 and is ready to take the next step, with an appetite for further certifications ( which we'll support and pay for ).
Your highly developed communication and interpersonal skills, along with your confidence, will allow you to build positive relationships with our clients and our broader network of internal and external stakeholders.
Other requirements include:
Experience with a broad range of IT systems and programs, including firewalls,



Microsoft platforms and virtual environmentsExperience working with a ticketing/documentation system such as ConnectWise or IT GlueExperience managing complex multisite clientsTechnical account management experienceValid driver's licence and reliable transportationQualification in related ITStrong communication skills and the ability to connect with different stakeholders
Additionally, you should possess strong analytical and problem-solving skills, which will enable you to be creative and innovative in your solutions.
You will also seek to find long-term, permanent solutions to the problems presented by your clients.
Desirable (not essential):
Exposure to SOTI and AzureFamiliarity with PBX solutions, preferably 3CX, or general phone system exposureExposure to retail systemsAn interest in emerging AI technologiesA strong interest in security/cybersecurity
Be Rewarded
This role comes with a base salary package between $70,000 - $80,000 + Super, depending on skills and experience, plus a host of great benefits including:
Choose between BYO device, tech allowance, or company gearFree internet provided after probationWellness reimbursements for your gym, fitness and moreTraining and development opportunities, including paid study time!
Paid Friday in-office lunchesCar allowance and car park negotiable for the right candidateEnjoy a healthy work/life balance with adaptable arrangements after probation
GPK Group - Unifying Technology
Founded in ****, GPK started as a small Information Technology support supplier providing services to small to medium sized business in the Melbourne area.
GPK now has offices in Melbourne, Brisbane, Perth and Adelaide and provides services and solutions from Information Technology, Point of Sale software, Cloud Technology through to leading edge Security systems.
We have a passion to support our customers to grow and succeed in a world that is becoming more complex.
GPK's mission is to be our customers trusted technology partner.
#J-*****-Ljbffr

📌 Service Desk Engineer (Western Australia)
🏢 GPK Group
📍 Western Australia