Job Title: Homeowner Account ManagerLocation: Home & Field Based (covering St Ives and surrounding areas)Employment Type: PermanentHours of Work: Monday to Friday, 09:00 to 17:30Your next chapterTravel Chapter is the holiday home people.
We connect guests to incredible properties across the UK and help homeowners share the places they love most.
From pricing and marketing to guest experience and operational support, our goal is to unlock the full potential of every property in our portfolio.We are now looking for a Homeowner Account Manager to join our regional team, supporting homeowners across St Ives and the surrounding area.This is a home and field-based role, with regular travel required across a local portfolio of properties (approximately a 25-mile radius).
You don't need to be based directly in St Ives, but a strong knowledge of the local area, holiday market, and communities will be important to building successful homeowner relationships.This role blends customer relationships, data insight and commercial thinking to drive performance across a growing portfolio.What You Will Be DoingAs a Homeowner Account Manager, you will act as the main point of contact for homeowners in your portfolio, helping them make informed decisions that improve performance and guest appeal.
You will manage a mix of remote and in-person interactions, including regular property visits throughout the year.You Will Be Responsible ForBuilding strong homeowner relationships and being a trusted advisorReviewing pricing, occupancy and marketing performance to identify opportunitiesMaking data-driven recommendations to maximise commercial performanceEnsuring property descriptions,



photography and listings are optimisedCommunicating insights clearly and instilling confidence in decision-makingUsing systems and tools to monitor trends and track KPIsSupporting retention and helping to grow the regional portfolioCollaborating with internal teams across operations, commercial and marketingThis role includes additional earning potential linked to performance targets.A full UK driving licence is required due to the need for regular property visits.What We Are Looking ForWe know the perfect candidate does not always exist.
If most of the below sounds like you, we would love to hear from you.Ideally, You Will BringA customer-focused mindset and confidence in building relationshipsStrong local knowledge of St Ives and the surrounding areaStrong analytical skills with the ability to interpret and present dataA commercial approach to pricing, marketing and revenueConfidence using systems and digital tools (Salesforce beneficial but not essential)Strong written and verbal communication skillsThe ability to prioritise, manage time and work autonomouslyA positive and adaptable nature in a quick-moving, seasonal environmentWhat Is In It For YouAt Travel Chapter, we believe in supporting our people and helping them thrive.
Alongside joining a progressive and growing business, you will receive a wide range of benefits including:Competitive salary with additional earning potential25 days holiday plus bank holidaysA special day off for your birthday or a loved one's£500 towards a holiday of your choiceA paid volunteering day each yearFriends and family discount schemeLife assuranceSocial clubs and community groupsRegular social events including our famous Christmas partiesWho We AreWe are Travel Chapter, the holiday home people.
From a small South West agency to an industry leader, we have remained true to our family ethos and people-first approach.
Recognised as a Sunday Times Best Place to Work **** and a certified B Corp, we are committed to doing business the right way for our people, our communities and our planet.We value diversity and welcome applications from all backgrounds.
If you need adjustments during the application or selection process, please let us know.
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📌 Homeowner Account Manager (New South Wales)
🏢 Travel Chapter
📍 New South Wales