Park Ridge, QLD ****Full-Time | Immediate Start | Monday to Friday (7:00am – 4:00pm)About UsHarvey's Mechanical and Welding is a busy and growing workshop providing quality mechanical and welding services to our customers.
We are looking for a friendly, organised, and proactive Workshop Service Advisor & Administrator to become the key link between our customers, mechanics, and day-to-day workshop operations.This is a varied role that combines customer service, workshop coordination, administration, and service advising.
You'll be the first point of contact for customers while helping ensure the workshop runs efficiently and professionally.Key ResponsibilitiesWelcome customers and manage front-of-house enquiriesAnswer phone calls, emails, and customer enquiries professionallySchedule bookings and coordinate workshop jobsPrepare estimates and quotesKeep customers updated on vehicle repairs and maintenance workOrder parts through supplier portals and systemsCoordinate communication between customers and mechanicsManage invoices, payments, and workshop recordsMaintain accurate customer and job informationPerform data entry, filing,



and general administrative dutiesEnsure the reception and office areas remain organised and professionalSupport the day-to-day operations of the workshopSystems & SoftwareOutlookWorkshop Management SoftwareBurson Parts3CX Phone SystemShopifyMicrosoft Office applicationsAbout YouFriendly, skilled, and customer-focusedHighly organised with strong attention to detailAble to multitask and prioritise in a busy workshop environmentConfident communicating with customers, mechanics, and suppliersReliable, motivated, and able to work independentlyComfortable learning new systems and technologyProactive and willing to take initiativeSkills & ExperiencePrevious administration, reception, or customer service experienceExperience working as Workshop Administrator.Strong verbal and written communication skillsExcellent computer skills and experience using OutlookAbility to manage multiple tasks and deadlinesStrong organisational and problem-solving skillsHighly Regarded:Experience in an automotive, mechanical, transport, or trade-based environmentKnowledge of workshop management softwareTMR/ICO licenceParts interpreting experienceWhat We OfferCompetitive salary based on experienceStable, long-term opportunity with a growing businessSupportive and friendly team environmentOngoing training and developmentMonday to Friday role – enjoy your weekendsOpportunity to build a long-term career within the automotive industry
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📌 Workshop Administration Coordinator (Brisbane)
🏢 Harveys
📍 Brisbane