About the Role
Lyons Mechanical & Tyres is seeking a reliable, customer-focused Front Desk & Customer Service Support person for reception.
This role is central to keeping the day-to-day flow of the workshop running smoothly — from the moment a customer walks in or calls, through to coordinating loan cars, keeping mechanics updated on job status, and making sure nothing falls through the cracks operationally at the front of house.
A reliable person in this role directly protects technician time and workshop efficiency — for example, ensuring loan cars are fuelled, clean and ready before a customer collects them, so a mechanic isn't pulled off a job to sort it out.
What We Offer
A genuine 4-day work week — Monday to Thursday, 7:00am to 5:15pm, with Friday, Saturday and Sunday off every single week
Uniform provided
A stable, established local workshop — servicing the Mansfield community since ****
A supportive, close-knit team setting
Key Responsibilities
Greet customers warmly in person and manage incoming phone calls and email enquiries
Coordinate service bookings and scheduling in Automation Premium, liaising with mechanics on job progress and timing
Manage loan car logistics — fuel, cleanliness,



availability and handover — so vehicles are ready to go before a customer arrives
Act as the point of contact between customers and technicians, relaying updates, quotes, and job status clearly and promptly
Process invoicing and payments, and provide general day-to-day administrative support
Maintain a tidy, organised and welcoming front desk and customer waiting area
Support with general office administration, filing, and record-keeping
Help maintain compliance and safety documentation as required (e.g. equipment and asset records)
Identify and flag operational gaps early, and proactively problem‐solve to keep the workshop's daily flow uninterrupted
What We're Looking For
Strong customer service and communication skills
Highly organised, reliable, and comfortable managing multiple moving parts at once
Proactive — able to anticipate issues (like a loan car needing fuel) before they become a problem
Confident using booking/scheduling and office software; workshop management software experience is a plus
A team player who works well alongside both front‐of‐house and workshop staff
Prior experience in automotive, trade, or a similar front-desk/reception environment is highly regarded but not essential
#J-*****-Ljbffr

📌 Front Desk & Customer Service Support (4-Day Work Week, Mon - Thur) (Brisbane)
🏢 lyons mechanical
📍 Brisbane