BGIS Global Integrated Solutions Canada - Mascot NSW
Permanent
4mo ago , from BGIS Global Integrated Solutions Canada
Help Desk Operator - Mascot, NSW
Location: Mascot, NSW
Company: BGIS, Major Transport & Infrastructure Environment
Employment Type: Part-Time, Permanent, On-Site
Shift Structure: Monday to Friday, 2pm to 6pm
Other Information: Free On-site Parking
We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries.
We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.
Purpose of the Role
BGIS is seeking a Help Desk Operator to join a newly established Facilities Management Hub supporting a large, high-traffic transport environment.
This role has been created as part of an exciting new contract, offering the opportunity to be part of a growing team from the outset.
Reporting to the Planning and Reporting Manager, you will play a central role in coordinating maintenance services by managing service requests, triaging issues, and ensuring work orders are efficiently scheduled and tracked.
Working closely with Facilities Managers, trades, and subcontractors, you will help keep operations running smoothly in a fast-paced, 24/7 environment.
The ideal candidate is organised, responsive, and collaborative, with a strong customer focus and the ability to manage competing priorities with confidence.
Key Responsibilities
Manage incoming service requests via phone, email, and digital platforms, ensuring accurate logging in CMMS systems
Triage and prioritise requests, raising detailed and accurate work orders
Dispatch work orders to Facilities Managers, trades, and subcontractors
Monitor and track work orders through to completion, ensuring service levels are met
Support scheduling of preventative maintenance activities (PPM)




Maintain high-quality data accuracy across all systems and records
Communicate clearly with stakeholders, providing updates on request status
Support operational teams during peak periods and contribute to continuous improvement initiatives
Education, Experience & Skills
Essential
Experience in facilities management, help desk, service coordination, or call centre environments
Familiarity with CMMS or service management systems (e.g. Maximo or similar)
Strong administrative and organisational skills with high attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong communication skills with the ability to engage a range of stakeholders
Problem-solving skills with sound judgement in prioritisation and escalation
Desirable
Experience supporting maintenance scheduling or planning activities
Exposure to 24/7 or shift-based operational environments
Experience in infrastructure, transport, or similarly complex environments
ASIC clearance (or ability to obtain)
Workplace Flexibility
To support your growth, this position will be based on-site in Mascot within a 24/7 operational environment.
This role follows a structured shift pattern of 2:00pm - 6:00pm Monday to Friday with free in office parking available.
Why Join BGIS?
Key Benefits Include:
Spot recognition vouchers and $2,000 employee referral bonus
Access to Flare for discounts across retailers, energy, utilities & more
Fitness Passport for you and your family
Free on-site parking
Career progression through internal mobility and secondments
Leadership development programs and structured career pathways
2 paid volunteer days annually and community engagement initiatives
Health and wellbeing support including EAP and wellness programs
BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
To be successful in the role, applicants must have full working rights in Australia.
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📌 Help Desk Operator (New South Wales)
🏢 BGIS Global Integrated Solutions Canada
📍 New South Wales