Technology Analyst RACV Melbourne, VIC, AUGreat things start hereJoin our team of business professionals doing meaningful work in an organisation that's ever evolving.
Work with people who care and expand your career with opportunities only a diverse business can provide.
With license to see things through your way, and the option to split your time between office and home, RACV is where you'll make a difference.About the opportunityWe're seeking a Technology Analyst to join our Infrastructure & Application Services team, supporting the ongoing performance, governance and continuous improvement of core IT Service Management platforms.The role is centred on supporting the ongoing enhancement and administration of core platforms including ServiceNow, SharePoint, Jira and Confluence, ensuring they remain effective, well-governed and aligned to IT service management practices.Equally important are activities relating to ITIL practices like Problem Reviews and Post Incident Reviews (PIRs).
- analysing major incidents, identifying root causes, and working with teams to implement meaningful improvements that reduce risk and enhance service performance.Lead post-incident reviews (PIRs), capturing insights and driving follow-up actionsSupport the administration and continuous improvement of ServiceNow, Jira, Confluence and SharePointMaintain platform data integrity, documentation, permissions and governance standardsContribute to incident, problem and change management processes aligned to ITIL practicesSupport testing, release activities and reporting to ensure platform performance and usabilityAssist with building workflows, templates,



automations and knowledge structuresProvide support to service management and service desk teams, including low priority incidentsCollaborate with technology teams and business stakeholders to improve service outcomesWhat you'll need to be successfulIn depth experience in conducting post-incident reviews and problem management practicesExperience supporting ITSM platforms such as ServiceNow, Jira, Confluence or SharePointWorking knowledge of ITIL / ITSM processesStrong attention to detail with the ability to maintain accurate documentation and dataAnalytical mindset with problem-solving and continuous improvement capabilityAbility to work collaboratively with both technical teams and business stakeholdersExperience in Microsoft 365 tools and reporting environmentsRelevant qualifications or certifications (e.g. ITIL Foundation) are highly regardedThere's so much on offer when you join RACVA flexible, informal work workplace that supports balance between work and homeGenerous discounts on home and car insurance policies and RACV roadside careRACV Club membership and great discounts across RACV resortsMonthly-updated discounts from a wide range of corporate partnersApplication processApplicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.At RACV, we believe diversity and inclusion are essential to our continued success.
We want our people to feel welcomed, supported and valued for who they are and what they bring.
If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
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📌 Technology Analyst (Melbourne)
🏢 RACV
📍 Melbourne