Field Service Technician / Analytical InstrumentsAmscorp Scientific supplies and services specialist analytical instruments used by pharmaceutical, biotech, food & beverage, and industrial customers across Australia and New Zealand.Amscorp is expanding its service capability across Australia and selected international markets, and we are looking for a practical, reliable Field Service Technician to grow with the business.This role suits someone who enjoys fixing technical problems, working hands‐on with equipment, travelling to customer sites, and building deep product knowledge over time.You do not need to know every instrument from day one.
The right person will be technically minded, organised, good with customers, and willing to learn.About the roleYou will support the installation, calibration, preventative maintenance, troubleshooting, and repair of analytical instruments at customer sites and from our Sydney office.The work includes a mix of workshop preparation, customer site visits, documentation, technical support, interstate travel, and occasional international travel as Amscorp continues to expand.
International travel may be required for supplier training, customer support, installations, or service projects.Interstate travel is usually about every 2 weeks and may range from a day trip to a few nights away.Whilst not travelling for service work, the role will include assisting with operational activities including shipping, internal projects etc.Key responsibilitiesPerform routine maintenance, calibration, and service work on analytical instrumentsDiagnose and troubleshoot instrument issuesAssist with instrument installations, upgrades, testing, and commissioningPrepare service reports, calibration records, and customer documentationCommunicate clearly with customers before, during, and after service visitsWork with the internal team and suppliers to resolve technical issuesMaintain service tools, spare parts,



and equipment readinessSupport customers with basic training and valuable instrument-use practicesFollow quality, safety, and site access requirements for regulated customer environmentsPerform all required operational activities including shipping, internal projects etc.What we are looking forMust-have:Strong hands-on technical aptitudeGood troubleshooting and problem-solving abilityHigh attention to detail, especially with documentationClear communication and professional customer mannerAbility to work independently once trainedCurrent driver's licenseWillingness to travel interstate and occasionally internationally when requiredPermanent Australian work rightsAbility to pass police/background checks and maintain customer site clearancesNice-to-have:Experience servicing laboratory, scientific, medical, or industrial equipmentElectronics, mechatronics, instrumentation, calibration, or mechanical backgroundExperience in pharmaceutical, biotech, food & beverage, GMP, or laboratory environmentsFamiliarity with analytical instruments such as TOC, CCIT, HPLC, GC, or similar systemsPrevious field service experienceWhat success looks likeIn your first 30 days, you will learn our key products, shadow service jobs, understand our documentation standards, and get familiar with our customer base.In your first 90 days, you will begin completing supervised service, calibration, and preventative maintenance work.Within 6 months, the goal is for you to handle routine service visits independently, with support available for more complex jobs.Why join AmscorpJoin a growing specialist instrument business.Currently Expanding into Singapore MarketSpecialist technical role with real product depthExposure to pharmaceutical, biotech, and regulated customer sitesOpportunity to support customers across Australia and selected international marketsPotential supplier training and overseas exposure as the role developsTraining and support from experienced technicians and suppliersSmall team with high ownership and varietyCompetitive salary, super, bonus opportunity, and paid travel expenses
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📌 Instrument Service Technician (New South Wales)
🏢 Amscorp Scientific
📍 New South Wales