Rental Bonds Representative
Clerk Grade:
3/4
Employment
Type: Ongoing, Full-time (Multiple positions)
Base Salary: $84,659 - $92,701 per annum plus Superannuation
Location: Grafton (Hybrid work arrangements Office
attendance required for a minimum 3 days per week).
This role sits within the NSW Fair Trading, Rental Branch
within the Rental Bonds team.
An exciting opportunity has arisen within NSW Fair Trading
for a Rental Bonds Representative.
We're seeking a proactive and
detail-oriented individual to provide administrative and operational support to
regulatory teams.
You will assist in coordinating compliance activities,
maintaining accurate records, and supporting the delivery of Fair Trading's
regulatory functions.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and
homes in NSW.
At NSW Fair Trading, we've been on an exciting journey of transformation —
reimagining how we deliver for the people and communities of NSW.
Through our
recent organisational realignment, we've built a new operating model designed
to put customers at the centre of everything we do, strengthen our regulatory
impact, and enable our people to thrive.
We're creating a more up-to-date, responsive and risk-based Fair Trading — one that
understands the needs of people and businesses, embraces collaboration and
innovation, and delivers better outcomes across the rental, strata, property
and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping
"the new way" — where you can help design smarter regulation, improve customer
experiences, and make a real difference for the people of NSW.
If you're someone who:
• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and




• Wants to be part of an organisation that's transforming how regulation works
—
...then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future — one that's
customer-centred, evidence-driven, and proudly focused on public value.
About the Role
What You'll Do
Assess and process applications, claims, and renewals accurately, ensuring compliance with legislation, policies, and delegated authority.
Provide clear, timely advice to customers on rights, responsibilities, and available services, promoting informed decision-making and compliance.
Maintain accurate records and data to support efficient service delivery and uphold confidentiality and privacy standards.
Deliver operational and administrative support to enable smooth team performance and high-quality customer service.
Review and escalate complex matters appropriately, ensuring documentation and processes meet organisational standards.
To Be Successful in This Role You Will
Have
Strong administrative and organisational skills.
Excellent attention to detail and ability to manage competing priorities.
Sound communication and teamwork skills.
Proven ability to follow procedures and maintain accurate records.
Commitment to supporting Fair Trading's regulatory objectives.
Essential Criteria
Demonstrated experience providing administrative or
operational support in a regulatory or government environment.
Strong written and verbal communication skills.
Proven ability to work effectively within established procedures and deadlines.




Strong interpersonal skills and a commitment to teamwork.
When Applying
Provide a cover
letter (maximum 2 pages) and resume (maximum 5 pages) that outline
your experience and how you meet the role's key capabilities.
Salary Grade
3/4
, with the base salary for this role starting
at $***** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Judy Torres via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Monday, 9 March **** (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

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