Belconnen Way Hotel & Serviced Apartments
is seeking an experienced and enthusiastic
Casual Receptionist
to join our friendly team.
This position is ideal for a
mature-aged candidate
who enjoys working in a quick-paced environment, has excellent customer service skills, and is confident learning new systems and technology.
About the Role
This is a casual position with shifts rostered to meet the operational requirements of the hotel.
Applicants
must be available for some weekday morning shifts commencing at 7:30am
, weekday afternoons from 12 - 5pm with the flexibility to work
evening, and weekend shifts
when required.
Key Responsibilities
Welcoming guests and providing exceptional customer service.
Managing guest check-ins and check-outs efficiently.
Handling guest enquiries and resolving complaints with a calm, professional, and positive approach.
Operating the hotel switchboard and maintaining excellent telephone etiquette.
Communicating effectively between Reception, Housekeeping, and Maintenance departments.
Coordinating and delegating housekeeping room allocations and daily requirements.
Monitoring stock levels and reporting replenishment needs.
Assisting with sales and upselling room types and hotel services.
Performing general administration duties to support the General Manager during business hours.
Maintaining accurate guest records and processing payments.
Balancing and reconciling the reception cash till and EFTPOS transactions.
Processing guest payments, and daily receipts accurately.




Completing basic front office accounting duties and maintaining accurate financial records.
Being accountable for your shift, ensuring all transactions, reports, and procedures are completed correctly before handover.
Preparing an accurate shift handover for the incoming receptionist.
Maintaining a tidy, organised, and professional reception area at all times.
Essential Requirements
Previous experience working on a busy reception desk.
Outstanding customer service and communication skills.
Strong organisational and multitasking abilities.
Ability to work independently and as part of a team.
Reliable, punctual, and professionally presented.
Confidence using computers and learning new software systems.
Ability to remain calm under pressure while delivering exceptional guest service.
Desirable Skills
Previous experience using a Property Management System (PMS), particularly
RMS
, will be highly regarded.
Experience in hospitality, accommodation, or hotel reception.
Sales experience with the ability to confidently upsell rooms and hotel services.
What We Offer
Immediate start.
Supportive and friendly work environment.
Ongoing training and development.
Varied and rewarding work in a well-established hotel.
Opportunity to develop your hospitality and administration skills.
If you are an organised, motivated, and customer-focused professional looking for a rewarding role in the hospitality industry, we would love to hear from you.
Apply now
with your current resume and a brief cover letter outlining your relevant experience.

📌 Hotel Receptionist (Canberra)
🏢 Belconnen Way Hotel
📍 Canberra