ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW.
Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyanand Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions.Our people are our most valued asset, they are the heart of our success.
Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily.
We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.The Role:An exciting and career defining opportunity to be part of the CDC team at the Singleton Bus Depot as an Operations Supervisor has opened up and CDC welcomes the applications of all who are willing to start or make a change in their career by joining one of the largest providers of public transport in Australia.This is a unique prospect to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.What you will do but not be limited to:Monitor and maintain shift rosters and ensure drivers and buses are allocated prior to the commencement of shifts for management of fatigue and payrollEnsure that services are delivered in a manner that allows CDC to meet its contractual KPIsEnsure that yard staff are fueling buses and maintaining records.Ensure that fuel deliveries are monitored ensure adequate supplies of fuel are available at the depotEnsure drivers attend work each day in a timely manner and dressed appropriatelyAllocate buses and drivers to cover rail replacement and charter bookings ensuring correct management of fatigue and payroll processing.Respond and make changes to drivers and buses allocation due to accidents,



availability of buses and absenteeism in a timely manner and ensure they are accurately updated in the system.Investigate Accidents/incidents by reviewing CCTV and other sources of factual information pertaining to the investigation and commence and/or update AX with the outcome/findings.
Save CCTV to hard drive and maintain CCTV registerMonitor the performance of staff and take disciplinary action as required to ensure staff are performing to expected standardsEnsure the Traffic Management Plan is adhered to by drivers.Respond in a timely manner to requests from OCC with regard to provision of drivers and buses relating to incidentsFollow up with drivers and ensure that drivers complete accident/incident forms and ensure that accident/incident forms are passed to Shift Manager.Ensure CCTV is obtained, secured and copied and saved in the appropriate register/folder on the system following any bus accident/incident.Communicate with the Depot / Service Delivery Manager, or equivalent, about issues of the day and collaborate with counterparts at other sites to drive best practice across sitesEnsure all defects and/or mechanical issues with buses are reported via kiosk.Complete shift reports (including log sheets keyed into system) in a timely mannerEnsure that overtime is the best return of paid resource time and assets for CDC.Assist with the record keeping for lost property and respond to enquiries of lost property (outside of office hours).
Liaise with customers on return of lost property including the recording of customer details upon receipt of items (outside of office hours).




Review contract cleaning activities to ensure work is at a satisfactory standard and invoiced correctly.Following instructions and using the safety equipment providedReporting hazards and incidentsComing to work in a fit state, free from fatigue, drugs and alcoholOther duties as requiredMonitoring On-Time-Running (OTR) of bus fleet using PTIPS and up-to-date driver information.
Maintaining KPI's as per contractual requirements with TfNSWIdentifying and clarifying information obtained by drivers over the radio and resolving issuesLiaising with mechanical staff in relations to breakdown and faults within the fleet on the road.What you must have:Ability to think in a logical thought process, remain calm in changing priorities and challenging situation and circumstances; and providing prompt and professional services to the bus driversWilling to work in a varied shift pattern including alternate weekend shiftFluent in English with excellent verbal and written communication skillsAble to maintain a friendly, calm and professional manner and strict confidentiality at all timesAble to identify and rectify problems and issues in a timely mannerComfortable dealing with people (employees and customers) from a wide diversity of culture and respect cultural differencesProficiency in computer skills and comfortable to learn new technologiesWilling to undergo a pre-employment medical assessmentMust have or willing to obtain a Working With Children Check for Paid Employment.Must have a current Driver AuthorityMust hold a minimum of an MR licenceWe appreciate your time taken to apply, please be advised only shortlisted candidates will be contacted.Applications close Friday 7th August ****Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Operations Supervisor - Singleton Depot
🏢 ComfortDelGro Corporation Australia
📍 Singleton