This is an opportunity to step into a meaningful leadership role with a highly regarded, values-driven not-for-profit organisation supporting veterans and their families across Queensland and the Northern Territory The role leads a team delivering housing and homelessness support to people who may be experiencing financial hardship, housing instability, homelessness or complex personal circumstances.
The service is holistic, practical and deeply person-centred, with a strong focus on dignity, respect and long-term outcomes.This position will suit an experienced Team Leader, Senior Practitioner or Senior Case Manager who enjoys leading people, improving practice and creating the structure needed for high-quality service delivery.Why this role?
$110,000 + super + salary packaging benefitsBrisbane basedLeadership-focused role with a small, manageable caseloadLead a passionate housing support team across multiple locations (QLD & NT)Opportunity to influence practice standards, process improvement and service deliveryJoin a nationally respected, purpose-driven Not for Profit organisationStrong systems, structure and operational supportSupport meaningful outcomes for veterans and their familiesCollaborative, values-led and supportive team cultureOpportunity to contribute to service improvement, process development and best-practice case managementExposure across metro, regional and multidisciplinary service environmentsTravel opportunities across regional locations as requiredStable organisation with strong leadership and long-term community impactAs Team Leader – Housing Support, you will provide day-to-day leadership to a team of Housing Support Practitioners delivering support to veterans and families who are at risk of, or experiencing, homelessness.
The program provides case management, housing support, financial hardship support and, in some cases, funded crisis accommodation.
The role has a strong operational focus, including case oversight, referral allocation, quality assurance, staff supervision,



stakeholder engagement, financial approvals and compliance with service delivery requirements.
This is primarily a leadership and operational oversight role, with a small caseload held as part of a broader multidisciplinary team.
The role reports to the Wellbeing Manager, Veteran Services and is accountable for leading Housing Support Practitioners within the broader wellbeing team.
The position includes leadership across multiple locations, regular case reviews, monitoring caseloads, ensuring compliance, stakeholder collaboration and oversight of case plans and expenditure.Key responsibilitiesIn this role, you will:Lead, coach and support Housing Support Practitioners across multiple locationsProvide supervision, case reviews and guidance on complex mattersReview referrals and allocate work across the teamMonitor caseloads, workload, risks and team capacitySupport client-centred, strengths-based housing support and case managementReview and approve case plans, financial assistance and support requestsEnsure accurate documentation, case notes and compliance within client systemsBuild strong relationships with internal teams, community organisations, government bodies and specialist housing providersSupport team culture, performance, engagement and qualified developmentContribute to service improvement, process development and consistent practice standardsAbout youYou will bring a strong combination of people leadership, case management experience and operational discipline.
You may come from housing, homelessness, community services, mental health, family support, domestic and family violence,



AOD, veteran services or another complex case management environment.
You do not need to have worked in veteran services before.
What matters is your ability to lead a team, work within structured service delivery requirements, manage competing priorities and support people through complex and sensitive circumstances.You will bringA degree in Human Services, Health Sciences, Social Work, Psychology, Counselling or a related disciplineEligibility for registration or professional membership with a relevant body such as AASW, AHPRA or PACFA2–3+ years' experience in a Team Leader, Senior Practitioner, Senior Case Manager or similar leadership role (ideally lead a remote multi-state team)Strong experience in person-centred and strengths-based case managementDemonstrated ability to lead, mentor and motivate staffStrong attention to detail, documentation and complianceSound judgement when working with complex or sensitive client situationsAbility to work within policies, procedures, legislative requirements and budget parametersStrong stakeholder engagement and communication skillsA Queensland C Class driver's licenceFlexibility to travel when requiredExperience in specialist homelessness services or community services will be highly regarded.
An understanding of the ADF, Defence or veteran community would also be beneficial, but is not essential.The environmentYou will be joining a supportive and collaborative team that is genuinely committed to the people they support.
This is a role with heart, but it also requires structure.
The successful candidate will be comfortable working in a process-driven environment where case notes, compliance, financial approvals, service standards and clear communication all matter.
The best fit will be someone who can bring empathy and professionalism, while also creating consistency, accountability and confidence across the team.
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📌 Team Leader - Housing Support (Brisbane)
🏢 Hinchen Recruitment Group
📍 Brisbane