The Opportunity
We're looking for 30 enthusiastic Inbound Customer Service Consultants to join a fast-paced, dynamic contact centre based in Granville.
As the first point of contact for customers, you'll assist with wagering enquiries, account support, and a variety of general customer service requests.
You'll deliver exceptional service to both new and existing customers while working in a supportive, team-focused environment where no two days are the same.
This is an exciting opportunity to join one of Australia's leading wagering organisations.
From day one, you'll receive comprehensive training through a combination of structured classroom learning and hands-on coaching, ensuring you have the confidence and skills to succeed in your current role.
What's on Offer
Start Date: Monday, 17th August ****
Location: Granville Contact Centre - conveniently located just a 2-minute walk from Clyde Station and a 5-minute walk from Granville Station.
Free onsite parking is also available.
Employment Type: Casual, working onsite at the Granville office.
Roster: Rotating roster between 7:00am and 10:15pm, Monday to Saturday.
Please note:
Availability to work every Saturday is essential.




You will also be required to work Melbourne Cup Day and Oaks Day.
These availability requirements are non-negotiable.
Training
You'll complete four weeks of paid, full-time training (Monday to Friday, 9:00am-5:00pm), combining classroom-based learning with practical, on-the-floor coaching to set you up for success.
About You
We're looking for people who are passionate about delivering great customer experiences and enjoy working in a busy environment.
Ideally, you'll have:
Previous customer service experience in a retail, hospitality or contact centre environment.
Excellent verbal and written communication skills.
Strong attention to detail and problem-solving abilities.
A positive attitude, resilience, and a robust work ethic.
Confidence navigating multiple computer systems at the same time.
The ability to thrive in a fast-paced, collaborative team environment.
A passion for sport or racing is a bonus, but certainly not essential.
Please note: Due to the nature of the industry, successful applicants will be required to complete and successfully pass a Full Probity Check before commencing employment.
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