Admin / Student Support Officer — Part-Time
We are seeking a friendly, organised and proactive Admin/Student Support Officer to join our team at our Surfers Paradise campus on a part-time basis.
About the RoleYou will be the first point of contact for students and visitors, providing administrative support across the campus while delivering outstanding student services throughout the enrolment lifecycle.
HoursThis is a part-time position, 3 days per week, 9am–5pm, on either:
Friday, Saturday and Sunday, or
Saturday, Sunday and Monday
There is potential for additional hours as our student numbers grow.
Training & InterviewsInterviews will be held face to face at our Fortitude Valley office in Brisbane.
Successful candidates will also complete 3–4 weeks of training at our Fortitude Valley office before moving into their ongoing role at Surfers Paradise.
Key Responsibilities
Administration
Manage front desk, phone and email enquiries in a professional and timely manner
Maintain student records and ensure data integrity in the student management system
Assist with scheduling, room bookings and coordination of class timetables
Prepare documents,



letters and correspondence as required
Support students with their study journey
Liaise with trainers, management and external stakeholders as needed
Student Support
Provide friendly, professional support to students throughout their enrolment journey
Monitor student attendance and follow up on absences in line with college policy
Assist students with course queries, payment plans and fee-related enquiries
Escalate student welfare concerns to the appropriate team member
Coordinate orientation activities for current students
Facilitate communication between students, trainers and management
Assist students in navigating their course requirements and assessment deadlines
What We're Looking For
Strong communication and customer service skills
Be reliable and punctual
Excellent attention to detail and organisational ability
Comfortable working across administration and student-facing support
Availability across one of the two 3-day rosters above
Able to attend training in Fortitude Valley for the initial 3–4 weeks
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📌 Admin / Student Support Officer — Part-Time (Gold Coast)
🏢 seek.com.au
📍 Gold Coast