Guest Service Agent | Full time | InterContinental Sydney Coogee Beach
The spectacular InterContinental Sydney Coogee Beach has had a multi-million-dollar transformation and redefines coastal luxury.
Perfectly positioned on Sydney's iconic beachfront, the hotel offers 198 elegantly designed rooms and suites, many with uninterrupted ocean views, world class restaurants, an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck.
The hotel blends soulful escapes and refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.
What's the job?
As a Guest Service Agent, you'll handle transactions on the Front Desk, offer local insights and anticipate every detail of a friction‐free experience for our guests.
You'll also create the warm atmosphere that makes our guests feel at home in any location.
Your day to day
Be the warm welcome that kicks off a memorable guest experience, checking in guests according to brand standards
Take and manage guest bookings, using Opera Cloud, up‐selling opportunities and telling them about ways to improve their stay
Check out guests, receiving payments and processing transactions as outlined in procedures
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Completes the beginning and ending shift duties that includes; upkeep of cashier float, shift reports and any other daily, weekly and monthly reports required by management
Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and aid in selling or up‐selling Hotel services
What we need from you




You must have a valid Australia work visa which allows for unrestricted employment.
Sponsorship is not available for this role
At least one year in a hotel front desk or guest service position
Exceptional confident communication and genuinely enjoy speaking with guests
Guests will need to come to you with concerns as well as compliments; you will be warm, welcoming and easy to talk to
You will need problem solving skills to turn issues into opportunities, so every guest leaves with great memories
Available to work some weekends and holiday shifts when required which are all part of the job
Ability to manage multiple tasks and conflicting deadlines
You will need a good grasp of reading, writing, and basic maths and computers
Ability to be on your feet most of the day, with lots of bending and kneeling
Ability to lift, push and pull large objects like up to 50lbs (23 kg) on occasion
What you can expect from us
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of perks designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.
laundry for business attire
impressive room discounts
competitive products & services discounts program
some of the best training in the business
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are proud to be IHG and we know you will be too.
Visit to find out more about us.
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📌 Guest Service Agent | Full-Time | Intercontinental Sydney Coogee Beach (New South Wales)
🏢 InterContinental Hotels & Resorts
📍 New South Wales