Dovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.About UsDovida is a national provider of high-quality, person-centred home care.
We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.About the OpportunityWe're looking for a confident and commercially savvy Client Engagement Team Leader to lead our outbound engagement team.In this role, you'll oversee and develop a team of Client Engagement Consultants, driving performance through coaching, accountability, and strong leadership.
You'll play a critical role in ensuring your team proactively engages with clients, identifies opportunities to enhance service delivery, and converts these into meaningful outcomes.This is a great opportunity for a hands-on leader who enjoys building high-performing teams, improving client experiences, and delivering solid commercial results.Key Responsibilities:Lead, coach, and develop a team of Client Engagement Consultants to achieve utilisation and engagement targetsSet clear KPIs, performance expectations, and standards aligned to business goalsMonitor team performance,



providing regular feedback, coaching, and development planningDrive increased utilisation of approved care hours across the client baseOversee outbound calling strategies, including campaigns, cadence, and client prioritisationEnsure consistent, high-quality and person-centred client engagement across the teamWork closely with Client Services and Scheduling teams to convert opportunities into servicesManage escalations and support resolution of complex client concernsTrack, analyse, and report on performance metrics including call activity, conversion rates, and utilisation upliftIdentify trends, barriers, and opportunities, providing actionable insights to improve outcomesAbout youProven experience in a call centre leadership role (outbound or sales-focused preferred)Strong leadership and coaching capability with the ability to drive team performanceDemonstrated experience managing KPIs and delivering commercial outcomesStrong analytical and reporting skills, with the ability to translate insights into actionExcellent communication and stakeholder management skillsConfident working with CRM systems and performance dataExperience in aged care, healthcare, or community services (highly regarded)Why Join Us?
Enjoy your birthday your way with a paid day offPaid wellness, volunteering and study leave to support your wellbeing and growthSave on your next car with our novated leasing optionsBe recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to lifeBring your four-legged friend to work on our much-loved Dog Friendly Fridays!
Australian work rightsApplicants must have permanent or temporary rights to work in Australia with no restrictions.
#J-*****-Ljbffr

📌 Client Engagement Team Leader (Brisbane)
🏢 Dovida
📍 Brisbane