Darling Downs Heart is a dedicated healthcare provider committed to delivering exceptional cardiac care and medical services to the Toowoomba community and surrounding regions.
We pride ourselves on combining clinical excellence with compassionate patient care, supported by a skilled and dedicated team.
Our mission is to improve patient outcomes through quality healthcare services, innovation, and a patient-centred approach.About the roleWe are seeking a professional and organised Medical Receptionist to join our team at Darling Downs Heart in Toowoomba, Queensland.
This is a full-time or part-time position based on-site at St Andrew's Toowoomba Hospital QLD **** location.
As Medical Receptionist, you will be the first point of contact for patients and visitors, playing a crucial role in ensuring a welcoming and efficient experience.
Your administrative expertise and interpersonal skills will directly contribute to the smooth operation of our healthcare facility and the quality of patient care we deliver.What you'll be doingGreeting patients and visitors in a qualified and friendly manner upon arrival at the facilityManaging patient registration,



check-in procedures and ensuring all necessary documentation is completed accuratelyScheduling and confirming patient appointments using practice management systems (Gentu)Answering incoming telephone calls and directing enquiriesProcessing patient payments and handling medical billing inquiriesMaintaining confidential patient records in accordance with privacy legislation and practice policiesCoordinating with medical staff to ensure patient flow and appointment schedules run efficientlyProcessing referrals and correspondence between healthcare providersWhat we're looking forProven experience as a Medical Receptionist or in a similar healthcare reception role an advantagePrevious experience with Gentu an advantageExcellent communication and interpersonal skills with the ability to engage professionally with patients, visitors and staffDemonstrated ability to manage multiple tasks simultaneously and prioritise workload effectivelyMeticulous attention to detail and commitment to maintaining accurate recordsKnowledge of medical terminology, healthcare processes and patient confidentiality requirementsA professional demeanour and friendly disposition that reflects our patient-centred valuesAbility to work independently and as part of a collaborative teamCurrent knowledge of relevant privacy and health legislation, including understanding of patient privacy obligationsDesirable: Experience in a cardiac or specialist medical practice environmentWhat we offerYou will benefit from a cooperative and supportive team environment where your contributions are valued.
Our workplace promotes a positive culture focused on work-life balance and employee satisfaction.
We also offer staff a respectful workplace environment dedicated to patient care excellence.
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📌 Medical Receptionist (Toowoomba)
🏢 Darling Downs Heart
📍 Toowoomba