Provide essential administrative support that helps deliver high-quality regulatory and community services across Council's Safe City Unit.
Full-time opportunity with a 35-hour week, rostered days off and access to Fitness Passport.
Salary from $73,****** - $79,****** per annum plus 12% Superannuation.
Make a Difference Where You Work
At Willoughby City Council, we are shaping one of Sydney's most vibrant and livable communities.
As the Administration Officer, you will play an important role in supporting the Safe City Unit through the delivery of efficient administrative services and exceptional customer support.
Reporting to the Manager Safe City Unit, you will provide administrative assistance with a broad range of functions, including document management, records administration, correspondence preparation, database maintenance and customer service support.
This is an excellent opportunity for a highly organised and customer-focused administration professional who enjoys working in a fast-paced environment, supporting operational teams and contributing to positive outcomes for the community.
Why Join Us?
Make an Impact: Support the important work of the Safe City Unit in delivering services that benefit the community.
Varied Responsibilities: Gain exposure to a wide range of administrative, records management and customer service functions.
Team-oriented Team Workplace: Work along with experienced professionals in a supportive and inclusive workplace.
About the Role:
As the Administration Officer, you will:
Prepare and process a range of correspondence and documents, including emails, letters, notices, orders, reports, meeting agendas and minutes.
Register and maintain documents within Council's corporate records management system.




Provide administrative support to Team Leaders and Coordinators to assist in the delivery of Safe City Unit programs and services.
Maintain databases, undertake data entry and assist with mail-outs and reporting activities.
Assist with the processing of purchase orders and tax invoices.
Support debt recovery administration activities and maintain accurate records.
Maintain and update templates, procedures and administrative documentation.
Deliver responsive and professional customer service to internal and external stakeholders.
Ensure confidentiality and accuracy in all administrative and records management activities.
What You'll Bring:
Higher School Certificate or equivalent, and/or significant relevant administrative experience.
TAFE Administration Certificate or equivalent qualification, and/or significant relevant experience.
Demonstrated experience in an administrative support role within a busy workplace environment.
Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel and Outlook.
Experience in records management and document control processes.
Accurate and efficient data entry skills with strong attention to detail.
Well-developed written and verbal communication skills.
Proven ability to maintain confidentiality and exercise discretion when handling sensitive information.
Strong organisational and time management skills, with the ability to manage competing priorities.




Excellent interpersonal skills and the ability to work collaboratively as part of a team.
A strong customer service focus and commitment to delivering high-quality outcomes.
A willingness to learn, adapt and contribute to continuous improvement initiatives.
Knowledge of or experience working within Local Government, State Government or a similar environment.
Experience using Technology One and ECM records management systems.
Applications should address all the key responsibilities outlined in the Position Description.
The Position Description (PD) is located in the Job Attachments section of the job listing.
Successful candidates may be required to undertake pre-employment screening including police and qualification checks
Applications close: Sunday, 9 August **** at 11:30pm
Please note recruitment activity may commence before the closing date.
Applications must be submitted in PDF Format
At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit.
We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully.
We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages.
If you require adjustments during the recruitment process, we encourage you to let us know.
We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.
For more information, contact: Richard Goulston, Manager, Secure City at ****** on
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📌 Administration Officer (New South Wales)
🏢 the original
📍 New South Wales