Enjoy a flexible hybrid role with industry-leading benefits & career developmentMake a genuine difference while contributing to the growth of a leading NDIS orgBuild relationships with key community stakeholders.OverviewAbout This RoleFlexible hybrid role focused on stakeholder engagement, referral growth and improving outcomes for people with disability.LiveBig is a specialist allied health organisation providing therapy and assessment services for people with disability, including those on an NDIS plan.
We provide services at home and in the community and operate across four states as well as nationally via telehealth.Role OverviewJoin a growing national organisation where you can make a genuine impact on business growth while helping people with disability access the services they need.Full time & PermanentCan be based anywhere in South East QLDCreate, maintain, and enhance national participant referral pathways and customer relationships, identifying gaps and developing protocols for efficient referral processesEstablish and maintain strong relationships with key referrers and stakeholders, community organisations, clients, and their families/carers to access and promote LiveBig allied health servicesRepresent LiveBig at meetings, community events, expos and networking opportunitiesSupport marketing and brand activity and identify opportunities for improvement or new activitiesSuccess in this role will be measured through referral growth, stakeholder engagement,



customer satisfaction and the development of sustainable referral pathways.Why work for us?
Genuine flexibility, work/life balance, hybrid working modelWe have a great team culture – Join a friendly, supportive, collaborative team of professionalsExtra paid leave: 2 "You Days," 1 "Paws Leave," 1 Volunteer day, plus 2 study days every yearPaid parental leave: up to 8 weeks for primary carers, 2 for secondary$1,000 PD allowance to support your growthEAP support for your mental and financial wellbeingIndustry-leading onboarding, training & support from our leadership teamAbout you!
Previous experience in a customer-facing, relationship management or business development role within an NDIS-focused organisation.Knowledge and understanding of allied health services, disability sector, the NDIS and community sectorHigh level of customer service orientation and experience in customer relationship analysis and planningDemonstrated ability to generate referral opportunities, identify growth prospects and develop stakeholder partnerships.Existing relationships with Support Coordinators, Plan Managers, Local Area Coordinators (LACs), hospitals, community organisations or other referral partners will be highly regarded.Enjoys working in a fast-paced, dynamic and outcomes-focused team environmentHighly developed communication skills, negotiation, relationship building and interpersonal skillsHold an Australian driver's licence & own vehicle
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📌 Customer Relationship Manager (Brisbane)
🏢 LiveBig
📍 Brisbane