Marlin Coast Swimming and Fitness – Cairns North QLD
Marlin Coast Swimming & Fitness is seeking energetic, customer-focused Customer Services Officer to join our team.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
As the welcoming face of our facility, you'll play a key role in creating positive experiences for every patron who walks through our doors.
From serving customers in our kiosk and café to assisting with memberships, bookings and enquiries, you'll help create a safe, friendly and vibrant community environment.
Customer Service Officer
Tobruk Memorial Pool
Make a Difference in Your Community
Marlin Coast Swimming & Fitness is seeking energetic, customer-focused Customer Services Officer to join our team.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.
As the welcoming face of our facility, you'll play a key role in creating positive experiences for every patron who walks through our doors.
From serving customers in our kiosk and café to assisting with memberships, bookings and enquiries, you'll help create a safe, friendly and vibrant community environment.
About the Role
This is a diverse customer service role where no two days are the same.
You'll be responsible for providing exceptional front-of-house service while supporting the daily operations of our aquatic and recreation facility.
Your responsibilities will include:




Delivering exceptional customer service to patrons and visitors
Processing kiosk, café and merchandise sales using our POS system
Assisting with memberships, program enrolments and bookings
Preparing and serving food and beverages
Handling cash and EFTPOS transactions accurately
Maintaining stock levels and merchandising displaysEnsuring the kiosk and reception areas remain clean, organised and welcoming
Responding professionally to customer enquiries and resolving issues where appropriate
Supporting a safe workplace by following all Workplace Health & Safety procedures
Working collaboratively with the wider facility team
About You
You'll be someone who genuinely enjoys helping people and takes pride in delivering outstanding service.
You'll ideally bring:
Previous experience in customer service, hospitality, retail or reception
Excellent communication and interpersonal skills
A positive, friendly and skilled attitude
Strong organisational and time management skills
Confidence using computers and learning new systems
Experience with cash handling and POS systems (preferred)
The ability to multitask in a busy environment




A flexible approach to working mornings, evenings, weekends and public holidays
A team-first attitude and willingness to learn
Essential Requirements
Current First Aid Certificate
Current CPR Certificate
Food Handler Certificate
Queensland Blue Card (Working with Children Check)
Desirable
Previous hospitality, café or retail experience
Why Join Marlin Coast Swimming & Fitness?
At Marlin Coast Swimming & Fitness, we're passionate about improving the health, wellbeing and connection of the communities we serve.
We offer:
Supportive and welcoming team environment
Ongoing training and professional development
Variety in your day with customer service, retail and hospitality responsibilities
Opportunity to build your career within a growing organisation
Meaningful work where you'll make a positive impact in your local community
About Us
Marlin Coast Swimming & Fitness proudly manages aquatic, fitness, leisure and accommodation facilities across Far North Queensland.
We are committed to delivering safe, inclusive and welcoming environments where our communities can learn, exercise, connect and thrive.
Our values guide everything we do, and we're looking for people who share our commitment to outstanding customer service, teamwork, safety and continuous improvement.
Marlin Coast Swimming & Fitness is an equal opportunity employer.
We value diversity and are committed to creating an inclusive workplace where everyone feels welcome.
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📌 Customer Service Officer (Queensland)
🏢 Marlin Coast Swimming and Fitness
📍 Queensland