Exciting role for experienced Level 1 & Level 2 support to large well known client.
Role is based on site 5 days in Virginia Excellent rates on offer.
Role to start early August.
9 month contract initially.Responsibilities:Providing Level 1 & Level 2 Support (logging, triage, prioritising and escalating tickets to meet SLAsWorking across Active Directory, adjusting user and group permissionsEscalating issues as neededWorking across Microsoft 365 and Office SuiteSupporting Microsoft Windows desktopsProviding first class customer serviceWorking as part of a teamOther duties as directedOnly candidates with the following skills should apply:5 years + experience in Level 1 & Level 2 Support roleExperience working across Microsoft 365 and Office SuiteExperience supporting Microsoft Windows desktopsStrong customer service skillsStrong stakeholder and communication skillsExperience working within Microsoft Entra ID / Azure ADBasic experience with Microsoft Intune/ endpoint management nice to haveStrong verbal and written communication skillsExperience working in process oriented environmentTeam orientedNote this role is based on site 5 days with 2 shifts as per roster.This role has no call.Client will be conducting interviews from week 20th July.
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