Join Our Energetic Team at Look Who's Talking!
At Look Who's Talking, we are passionate about building connected communities - and it all starts with our people.
We are looking for an experienced Client Care Team Member to join our Birkdale clinic in a full-time position.
If you enjoy helping people, love keeping things organised, and thrive in a busy, supportive setting, we would love to hear from you.
This is more than a reception role.
You will play an important part in each family's journey, supporting our clinicians, coordinating appointments, and helping create a positive experience from the first phone call through to every clinic visit.
Why You'll Love Being a Talker
Be part of a supportive, team-oriented team that genuinely enjoys working together.
Join a growing organisation where your ideas and contributions are valued.
Ongoing professional development and opportunities to grow your career.
Annual two-day team conference and regular team connection activities.
Employee Assistance Program, Mental Health First Aiders, and wellbeing initiatives.
Work in a beautiful clinic environment, with our snack bar and coffee machine on us!
What You'll Be Doing
Delivering a warm, professional and welcoming experience for every client and family.
Responding to enquiries via phone, email and online platforms in a timely and friendly manner.
Supporting clinicians through effective diary management, appointment coordination and schedule organisation.
Coordinating appointments, waitlists,



cancellations and schedule changes to ensure efficient service delivery.
Maintaining accurate client records, communication and administrative documentation.
Working collaboratively with clinicians and fellow Client Care Team members to keep the clinic running smoothly.
Problem-solving scheduling and client service challenges with a proactive, solutions-focused mindset.
Contributing ideas to improve systems, efficiency and the overall client experience.
Adapting confidently in a fast-paced, growing environment where priorities may evolve.
What We're Looking For
Experience in reception, medical administration, allied health administration, or another client-facing administrative role.
Strong organisation and time management skills, with the ability to manage competing priorities.
Excellent communication skills and a genuine focus on customer service.
A proactive, solutions-focused mindset and confidence working in a changing environment.
Confidence using technology and learning new systems (experience with Microsoft Office, Nookal or ClickUp is highly regarded).
A desire to build a long-term career and contribute to a positive team culture.
Requirements
Current Positive Notice Blue Card for Child-Related Employment (or willingness to obtain).
Current NDIS Worker Screening Card (or willingness to obtain).
If you are passionate about helping people, enjoy working as part of a supportive team, and are excited to grow with a business that values its people, we encourage you to apply.
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📌 Reception/Administration (Queensland)
🏢 Look Who's Talking
📍 Queensland