Located in the heart of Sydney's historic Rocks district, Shangri-La Sydney is a premier five-star hotel offering breathtaking harbour views and world-class hospitality.
The hotel features 565 guest rooms and suites, the luxurious Chi, The Spa, four food and beverage outlets, and 18 conference and meeting spaces, catering to both corporate and leisure guests.About Shangri-La SydneyLocated in the heart of Sydney's historic Rocks district, Shangri-La Sydney is a premier five-star hotel offering breathtaking harbour views and world-class hospitality.
The hotel features 565 guest rooms and suites, the luxurious Chi, The Spa, four food and beverage outlets, and 18 conference and meeting spaces, catering to both corporate and leisure guests.About the RoleWe are seeking a passionate and highly organised Front Office Supervisor to support the daily operations of our Front Office team and deliver exceptional guest experiences.Key responsibilities include:Overseeing daily front desk operations, ensuring smooth and efficient check-in and check-out processesTraining, mentoring, and supporting front office team members to uphold service excellenceManaging guest enquiries, feedback, and complaints in a professional and timely mannerMaintaining accurate room inventory, reservations,



and financial recordsCollaborating closely with other departments to ensure seamless guest journeysAssisting with room allocations, rates, and availabilityMonitoring guest satisfaction and implementing proactive service improvementsEnsuring compliance with hotel policies, procedures, and safety standardsAbout YouYou are a service-driven hospitality qualified who thrives in a fast-paced environment and leads by example.
You will bring:Previous experience in a hotel front office supervisory role (or similar)Outstanding communication and interpersonal skillsStrong problem-solving and decision-making abilitiesProficiency with hotel management systems and front office softwareExcellent organisational and time-management skillsFlexibility to work rotating shifts, including weekends and public holidaysA genuine passion for delivering memorable guest experiencesWhat We OfferAt Shangri-La Sydney, you'll be part of a supportive and inclusive team that values excellence, growth, and collaboration.
We offer competitive remuneration, outstanding benefits, and meaningful career opportunities within a global luxury hospitality group.Only shortlisted candidates will be contacted.No recruitment agencies, please
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📌 Front Office Supervisor (New South Wales)
🏢 Shangri-La Group
📍 New South Wales