Salary + Commission + Company CarRydalmere, Full Time, AutomotivePlease Quote Reference Number *****Work with leading brands; BYD, Mitsubishi, Honda & SkodaAttractive remuneration - UNCAPPED earning potential $$Exciting opportunities in RydalmereAre you passionate about delivering exceptional customer service and looking for a rewarding career in the automotive industry?
At Thomson Automotive, we're more than just a dealership - we're part of the Parramatta Motor Group family, one of Sydney's most respected and largest automotive organisations.
Representing leading global brands, we pride ourselves on delivering outstanding customer experiences while providing our employees with genuine career opportunities.As our business continues to grow, we're seeking a motivated and customer-focused Service Advisor to join our high-performing Service Department.Why Join Thomson Automotive?
When you join Thomson Automotive, you become part of a business that values professionalism, teamwork, continuous improvement and exceptional customer service.We OfferCompetitive salary with an attractive performance incentive structureOngoing manufacturer and professional development trainingGenuine career progression opportunities across the Parramatta Motor GroupModern dealership facilities with the latest technologySupportive leadership and a positive team cultureEmployee discounts on servicing, parts and vehicle purchasesLong-term career stability with a growing automotive groupThe prospect to work alongside experienced industry professionalsAbout the RoleAs a Service Advisor, you'll be the key link between our customers and our workshop, ensuring every customer receives a professional,



transparent and enjoyable service experience.Your responsibilities will includeGreeting customers and managing service appointmentsPreparing repair orders and accurately documenting customer concernsLiaising with technicians regarding vehicle repairs and maintenancePreparing quotations and obtaining customer authorisationProviding regular updates throughout the repair processManaging workshop bookings and vehicle workflowDelivering exceptional customer service from vehicle drop-off through to collectionBuilding lasting customer relationships that encourage repeat businessAbout YouWe're looking for someone who enjoys working with people, thrives in a busy environment and genuinely wants to build a career in the automotive industry.You'll ideally possessPrevious Service Advisor or automotive customer service experienceOutstanding communication and interpersonal skillsStrong organisational and time management abilitiesExcellent attention to detailConfidence using computer systemsA professional presentation and positive attitudeThe ability to remain calm under pressureA current Australian Driver LicenceHighly Regarded ExperienceExperience with any of the following will be highly advantageous:Dealership Service Advisor experienceTitan DMS / ERAPentanaPodiumManufacturer warranty processesMulti-franchise dealership experienceUpselling maintenance recommendations ethically and professionallyThe Person We're Looking ForWe want someone who:Takes pride in delivering exceptional customer serviceIs reliable, punctual and accountableCommunicates confidently with customers and colleaguesEnjoys working as part of a high-performing teamIs motivated to learn and continuously improveWants a long-term career with opportunities for advancementWhy You'll Love Working HereAt Thomson Automotive, we believe our success is driven by our people.
We foster a culture where hard work is recognised, initiative is rewarded, and career development is encouraged.As part of the Parramatta Motor Group family, you'll have the opportunity to grow your career within a progressive organisation that invests in its employees and is committed to delivering excellence in everything we do.Thomson AutomotivePart of the Parramatta Motor Group FamilyDriven by People.
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📌 Service Advisor (New South Wales)
🏢 Thomson Automotive
📍 New South Wales