Steadfast Solutions is an Australian managed IT services provider (MSP) that businesses of all kinds rely on to keep their technology humming.
We support small and medium organisations across many industries, making their IT secure, reliable and refreshingly hassle-free.
Our service desk is growing, and we're after an engineer who loves solving problems and looking after people.About the roleAs an IT Support Engineer on our service desk, you'll be the friendly first and second point of contact for our clients, resolving day-to-day IT issues remotely and, when needed, on site.
You'll work across Microsoft 365, Windows, networking and security, logging your work in Autotask and documenting as you go in IT Glue.
This is a hybrid role based in Brisbane, splitting your time between our office and home.What you'll be doingResponding to and resolving support tickets by phone, email and remote session, meeting our response and resolution SLAsUser administration: password and MFA resets, current account setup, distribution lists and permissionsOnboarding and offboarding client staff, including mailbox and access changesActioning security items: verifying suspicious and phishing emails, applying firewall and web-filtering changesManaging SSL certificate and DNS record renewalsSupporting backup, patching and monitoring tools (such as N‐able)



and escalating alertsDocumenting solutions, procedures and client environments in IT GlueEscalating complex issues to senior engineers and following our change-control processWhat you'll bringMinimum 2 years working on a service desk (IT support or helpdesk) (MSP experience is a big plus)Solid working knowledge of Microsoft 365 and Windows environmentsUnderstanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) and core security conceptsExcellent communication and customer-service skills; you can explain technology simply and stay calm under pressureStrong prioritisation and time management across a busy ticket queueFull Australian working rights and a current driver's licence (occasional client site visits)Microsoft certificationsRequired, or willing to obtain within your first few months (we'll support you)Desirable, or a growth path we'll help you completeSC-900: Security, Compliance and Identity FundamentalsHybrid working, with a mix of office and homeA clear, supported path to L2/L3 and further certificationsOngoing training and exposure to a broad, modern tech stackA supportive, close-knit team in a growing Australian MSPCompetitive salary of $80,000 - $90,000 + superannuation, based on experience
#J-*****-Ljbffr

📌 It Support Engineer (Service Desk) (Brisbane)
🏢 Steadfast Solutions
📍 Brisbane