My leading client has an immediate role for an experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 (Finance & Operations and Customer Engagement) within a healthcare or regulatory focused setting.This role requires a strong understanding of the Microsoft technology stack, alongside proven experience managing incidents across complex, integrated enterprise platforms.Are you calm under pressure, decisive in critical moments, and confident managing incidents across D365 and wider Microsoft technologies?
If so, this is an opportunity to take ownership of business‐critical systems that directly support healthcare service delivery.The RoleAs Incident Manager, you will lead the end‐to‐end incident management lifecycle, with a particular focus on D365 F&O; and CE platforms, ensuring minimal disruption to both business operations and patient‐facing services.Key ResponsibilitiesOwn and manage the full incident lifecycle across all priority levelsAct as the primary escalation point for incidents impacting D365 F&O; and CE systemsCoordinate internal teams and third‐party partners to drive rapid resolutionAssess and prioritise incidents based on business and healthcare service impactLead root cause analysis (RCA) and implement preventative improvementsDevelop and enhance incident processes, playbooks, and documentationMonitor trends across incidents, particularly within the D365 and Microsoft ecosystemProvide clear, structured communication to stakeholders,



including senior leadershipCollaborate across technology and healthcare teams to embed best practicesAbout YouYou are a confident and proactive professional who thrives in high‐pressure environments, with deep expertise across D365 and the wider Microsoft stack.Strong stakeholder management skills with the ability to engage at all levelsCalm, methodical, and solutions‐focused under pressureHighly organised with excellent prioritisation and coordination skillsStrong analytical and problem‐solving mindsetEssential ExperienceProven experience in incident management, IT service management, or technology operationsStrong hands‐on experience supporting Dynamics 365 Finance & Operations AND Customer EngagementSolid experience working within the Microsoft technology stack, including:Azure services and cloud infrastructurePower Platform (Power Apps, Power Automate, Power BI)Microsoft 365 and integrated servicesExperience operating within healthcare, life sciences, or highly regulated environmentsStrong understanding of end‐to‐end business processes across finance, operations, and customer/patient engagementExperience managing incidents impacting business‐critical and patient‐facing systemsStrong knowledge of ITIL frameworks, with ITIL v4 certification (or equivalent)DesirableExperience integrating D365 with healthcare systems (CQC)Knowledge of Azure integration services and data platformsExperience working in 24/7 or high‐availability environmentsIf you are available immediately, please give me a call
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📌 Incident Manager/ Healthcare/ Microsoft Stack (New South Wales)
🏢 Experis - Manpowergroup
📍 New South Wales