Education Administration Officer (Entry Level)Knowbal Group Pty LtdLocation: Williams Landing, Melbourne, VICEmployment Type: Full-TimeDepartment: Education ServicesAbout Knowbal Group Pty LtdKnowbal Group Pty Ltd is one of Australia's leading Migration & Education consultancies, committed to providing ethical, compliant and personalised education and migration solutions to international students and skilled migrants.
Our mission is to simplify complex processes while delivering exceptional client experiences.As our Education team continues to grow, we are seeking an enthusiastic and organised Education Administration Officer who is passionate about supporting international students and building a career within Australia's international education industry.Position SummaryThe Education Administration Officer provides administrative support to the Education Counselling team by ensuring student applications, documentation, compliance records and client communications are managed accurately and efficiently.This role is ideal for someone looking to begin their career within the international education sector.Key ResponsibilitiesStudent AdministrationPrepare and process student applications for Australian education providers.Collect, verify and maintain student documentation.Ensure all student records are complete and accurately maintained.Update CRM and student management systems daily.Maintain electronic and physical student files.Client SupportRespond to student enquiries via phone, email and in person.Book appointments for Education Consultants.Provide students with application updates.Assist students with document collection and follow-up.Provider LiaisonCommunicate with universities, colleges and training providers.Follow up Letters of Offer (LOO), Confirmation of Enrolment (CoE) and application outcomes.Monitor application deadlines and outstanding documents.Compliance & DocumentationEnsure compliance with the Education Services for Overseas Students (ESOS)



Framework.Maintain confidentiality of student information.Ensure documentation aligns with internal quality standards.Support education compliance audits when required.Administrative SupportPrepare reports for management.Assist with reception duties when required.Coordinate student appointments.Support education events and information sessions.Perform general office administration.Key Performance Indicators (KPIs)KPITargetStudent file accuracy 98%+CRM updates Same business dayApplication processing Within 24 hoursClient response time Within 4 business hoursOutstanding document follow-up DailyAdministrative errors Less than 2% monthlyStudent satisfaction 90%+ positive feedbackAttendance & punctuality 100% reliabilityEssentialSkills & ExperienceExcellent written and verbal English.Strong organisational skills.High attention to detail.Professional telephone manner.Strong customer service skills.Ability to multitask.Valuable Microsoft Office skills.Ability to work within deadlines.Positive attitude and willingness to learn.DesirablePrevious administration or customer service experience.Exposure to the international education industry.Knowledge of Australian universities and colleges.Experience using CRM systems.Multilingual abilities.QualificationsCertificate IV or Diploma in Business Administration, Education Support or related field (preferred).
Bachelor's degree (desirable but not essential).
Working rights in Australia.Personal AttributesProfessionalismEmpathy towards international studentsHigh integrityStrong work ethicTeam player mentalityAdaptabilityPositive attitudeContinuous learning mindsetExcellent time managementReporting StructureReports toEducation Team Leader / Senior Education ConsultantWorks closely withEducation ConsultantsRegistered Migration AgentsCase AssociatesAdministration TeamAt Knowbal Group, we don't just offer jobs—we build careers.You'll receive:Structured onboarding and mentoring.Career progression into Education Consulting.Ongoing professional development.Exposure to Australia's migration and education sectors.A collaborative and supportive team culture.Performance-based career growth opportunities.Modern office environment.
#J-*****-Ljbffr

📌 Education Administration Officer (Victoria)
🏢 Knowbal Migration
📍 Victoria