Rocket Rehab is seeking an experienced Account Manager to join our dynamic team in North Strathfield, NSW.
In this full-time role, you will be responsible for building and maintaining strong relationships with our valued clients, ensuring their needs are met and exceeding their expectations.What you'll be doingProactively managing a portfolio of key accounts, understanding their unique requirements and delivering tailored solutionsServing as the primary point of contact for assigned clients, providing responsive, personalised supportIdentifying opportunities to cross-sell and upsell products and services to existing clientsCollaborating with internal teams to coordinate the delivery of services and resolve any issuesGathering and analysing client feedback to identify areas for improvement and drive customer satisfactionMaintaining accurate records and documentation related to client interactions and account managementContributing to the development of customer retention strategies and initiativesStrong in use of all Microsoft Office programsWhat we're looking forDegree qualified in occupational therapy, physiotherapy or psychology and other appropriately qualified health profession.Minimum 2 years experience as an Account Manager / Customer Relationship Manager in the Workers Compensation or CTP schemesAbility to positively influence clientsStrong knowledge of the Worker's Compensation and or CTP schemes including Injury Management and associated rehabilitation servicesProven ability to develop robust working relationships with customersAbility to network and extract relevant information regarding the customer to drive account growth and maximise overall customer valueDemonstrated ability to complete and deliver presentationsProven ability to ascertain and understand the needs of clients and match them to Rocket Rehab's servicesConfidence and willingness to source referrals via customers (e.g. through pilots; screenings)Driven, motivated and resilientWell organised, tenacious and self-reliantAbility to relate well with and positively influence peers within Rocket Rehab, ensuring adequate customer knowledge and excellent results achieved on case workAbility to competently, confidentially and professionally manage complaints and feedback appropriately and ensuring required process changes and/or additional training requirements are identified and feedback appropriately to operationsWhat we offerIn addition to a competitive salary, we offer a range of benefits such as:Opportunities for professional development and career advancementFlexible work arrangements 2 days in the office and 3 days WFHLucrative Bonus Structure: Earn up to an additional 20% of your salary$**** per year individual CPD allowanceSmart phone and laptop providedQuarterly social eventsPaid parental leaveAbout usRocket Rehab is a leading provider of innovative rehabilitation services in Australia with a vision to be the #1 provider in NSW, known for redefining the occupational rehabilitation industry.
Our mission is to create brighter futures for individuals, and safer workplaces for all.
With a strong focus on customer service and a dedicated team of healthcare professionals, we are committed to delivering exceptional outcomes for our clients.
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📌 Account Manager (New South Wales)
🏢 Rocket Rehab
📍 New South Wales