Australian Quality Care is seeking a highly organised and detail‐oriented individual to join our dynamic team as an Administrative Officer within the Bookings Team.
As a leading company in the disability sector, we are committed to providing exceptional care and support to individuals with diverse needs.
This is an exciting prospect to contribute to a meaningful cause while working in a collaborative and supportive environment.About You and the RoleAs a full‐time member of the Bookings Team, you will be based onsite, having daily face‐to‐face contact with Support Workers and clients, and offering access and convenience for all their rostering and scheduling support needs.You will need excellent interpersonal skills and be a quick‐thinking problem solver.
You will be empathetic and have a passion for contributing to the quality of peoples' lives.
You will be recognised as a strong, supportive, and valued member of your close-knit team.In Your RoleBe the first point of contact for support workers, participants, and internal teams by managing a high volume of phone calls and emailsSchedule supports for clients,



managing scheduling updates and cancellations quickly and accuratelyCollaborate with the Facility management team to create and manage optimal rostersWork with the Client Liaison team and the Finance team in scheduling suitable supports for clients including Assistance with Daily Activities and Community Access ActivitiesConfidentially manage and protect client and staff informationKeep accurate records, data entry, data management and analysisMeaningfully contribute to the continuous improvement of company systems and processesPerform other general administration duties as required.Undertake paid on‐call duties, including weekends, to support operational and service delivery needs.To be Successful You WillHave experience in NDIS administration or a similar sector (aged care, disability, health, or community services), or strong transferable administrative skills from another industryHave strong computer literacy and experience using the Microsoft Office suiteHave outstanding organisation and prioritisation skillsHave the ability to work both autonomously and as part of a teamHave accurate and clear written and verbal communicationBe intuitive with the ability to think critically and creatively when problem solvingHave a willingness to perform tasks of varying complexity, from filing and correspondence through to higher‐level project workCurrent Yellow Card or NDIS Worker Screening Clearance, or willing to obtainHave lots of confidence, energy and focus!
Experience in a rostering and/or scheduling role is a strong advantage.
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📌 Administration Officer (Brisbane)
🏢 AQCare
📍 Brisbane