Additional InformationJob Number********Job CategoryRooms & Guest Services OperationsLocation81 North Quay, Brisbane, Queensland, Australia, ****VIEW ON MAPScheduleFull TimeLocated Remotely?
NPosition Type ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated.
W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.CURATING ORIGINALITY TAKES TALENTAt W Brisbane, we are not in the business of ordinary hospitality.
We are all about creating unforgettable moments, anticipating the unexpected, and delivering our signature Whatever/Whenever® service.
We are looking for a energetic, people-focused Concierge Manager to lead our Concierge, Wheels and Welcome experience and ensure all Talent bring the W brand to life every day.The RoleAs the Concierge Manager, you will be responsible for leading the day-to-day operations of our Concierge, Wheels and Welcome teams.
You'll ensure exceptional guest experiences, drive loyalty performance, support operational excellence, and inspire your team to consistently deliver memorable moments.Working closely with the Welcome Manager and Hotel Leadership Team, you'll be a visible leader who empowers Talent, solves challenges creatively, and ensures every guest interaction reflects the energy and personality of W.Lead the Guest ExperienceChampion the W Vibe Tribe culture and inspire your team to deliver exceptional serviceDrive guest loyalty and recognition programs to exceed brand targetsDeliver seamless guest experiences across the entire journey from pre-arrival through to post-stayResolve guest concerns with confidence,



urgency and a "close the loop" mindsetCreate surprise and delight moments through our signature Whatever/Whenever® philosophyEnsure VIP and loyalty guests receive exceptional recognition and personalised serviceLead and Inspire TalentCoach, mentor, motivate and develop Concierge and Wheels talentAssist with recruitment, onboarding, training and performance managementFoster a culture of inclusion, teamwork and accountabilityConduct scheduling and workforce planning to ensure effective operational coverageRecognise and celebrate individual and team achievements.Drive Operational ExcellenceOversee Concierge and Wheels operationsEnsure compliance with brand standards, policies and proceduresMaintain smooth daily operations while proactively identifying opportunities for improvementCoordinate guest transportation requirements and local destination recommendationsEnsure vehicle and key security standards are maintained at all timesMonitor parking operations and oversee the safe handling of luxury vehiclesIf you're passionate about guest experience, love leading high-performing teams, and thrive in a fast-paced luxury environment, we want to hear from you.BENEFITSThe best hotel training opportunities produced independently byWBrisbane and internationally recognized training programs by Marriott International'Great Places to Work' certifiedDiscounts on hotel rooms including all properties within the Marriott International group,



for you and your family & friendsDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance ProgramMI RECOGNITIONMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.MI CAREERS SOCIAL MEDIA ACCOUNTSChat, engage and follow us on social media.
Facebook | Twitter | LinkedIn | InstagramLEARN MOREVisitwhotels.com/careersto learn more about our workplace culture and career opportunities.DIVERSITY AND INCLUSION STATEMENTWe are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identityMarriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ****** Hotels' mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We're here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
#J-*****-Ljbffr

📌 Concierge Manager (Brisbane)
🏢 W Hotels
📍 Brisbane