Closing Date: 17 August ****
Salary: Commencement annual salary range from $87,****** to $95,****** (Grade 13) plus superannuation.
Employment Type: Permanent full time 35 hours per week
About Us
Griffith is located in the heart of the Wiradjuri Nation and is the regional centre of the Western Riverina.
Our people choose to work here because they're driven to make a meaningful difference in their local community and thrive in a supportive, flexible and collaborative environment.
About the Role
The Service Request Coordinator is responsible for coordinating, monitoring and continuously improving Council's end-to-end service request process, ensuring customer enquiries and requests are managed professionally, efficiently and transparently from receipt through to completion
About You
You're a collaborative team player who values respect, integrity and shared success.
You build strong relationships, communicate openly, and contribute to a positive and inclusive workplace.
You take pride in your work, approach challenges with a solution-focused mindset, and are motivated to make a meaningful contribution to your community.
You have experience in coordinating high volume of customer enquiries and have a strong passion for data quality and a "Yes we can" attitude
What Griffith City Council Offers
Flexible working arrangements that enable our people to balance professional success with personal wellbeing
Stable, secure employment within a trusted and resilient organisation




Long service leave after 5 years
MyLeave (5 days per year) to use for any reason
Work in collaborative, respectful teams where people feel valued, supported, and empowered to succeed
Experience a broad range of engaging and impactful work that keeps your role engaging and rewarding.
Ongoing learning and career development
Salary packaging options
Educational assistance programs
Fitness passport membership
Application Information
Applicants are required to undergo a rigorous employment screening process, which includes reference, identity, credential, and/or medical history checks.
It may also include a Nationally Coordinated Criminal History Check and a NSW Working with Children Check.
Employment is subject to the successful clearance of all checks.
Only those with current rights to work in Australia may apply.
Additional Information
For any questions about the role, please contact (Shireen Donaldson) on ******** ***.
Council is an Equal Employment Opportunity and Child Safe Organisation committed to diversity and inclusion.
We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQIA+ community, people of all ages, and those from culturally and linguistically diverse backgrounds.
Applicants with disability are encouraged to request reasonable adjustments throughout the recruitment process.
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📌 Service Request Coordinator (New South Wales)
🏢 Griffith City Council
📍 New South Wales