Role OverviewThe ITSM Support Specialist will play a key role in supporting service management, reporting, configuration management, and service transition activities across a complex technology environment.
The role is based in either Melbourne or Perth and offers the opportunity to partner with Digital & Technology teams across both project and operational environments.What You Will DoDevelop and deliver ITSM reporting, SLA/KPI monitoring, and data-driven insights to support service performance, compliance, and continuous improvement.
Build, maintain, and optimize the Service Catalogue and CMDB, ensuring configuration data accuracy, governance, and effective release management.Why It Might Be a FitThe ideal candidate will bring proven experience in IT Service Management or Service Delivery within a large and complex setting, with strong knowledge of ServiceNow ITSM modules, Microsoft technologies,



and IT service management best practices.RequirementsProven experience in IT Service Management or Service Delivery within a large and complex environmentStrong knowledge of ServiceNow ITSM modules, Microsoft technologies, and IT service management best practicesDemonstrated ability to analyse issues, solve problems, manage competing priorities, and deliver high-quality outcomesExcellent communication and stakeholder engagement skillsProactive and customer-focused mindsetBenefitsSalary packaging up to $18,550Flexible work optionsAdditional purchased leaveWell-being programsEmployee discount on St John of God Hospital & Medical Services and Private Health InsuranceEmployee support through our dedicated free Employee Assistance Program (EAP)Access to a range of Lifestyle, Health & Wellbeing rewards and discountsNovated leasingWork-related expensesSelf-educationAdditional superannuationPaid holidays
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📌 Itsm Support Specialist (Melbourne)
🏢 St John's Community Services
📍 Melbourne