With 14 high-performing locations across Australia, East Coast Car Rentals is one of the country's leading independent car rental brands.
We're all about results, people, and great customer experiences — and we do it with energy, pace, and personality.
If you love taking ownership, building strong teams, and seeing the impact of your work every single day, you'll feel right at home here.
The Opportunity
As Branch Manager at our Fortitude Valley location, you'll take full ownership of one of our smaller operations.
This is a hands-on, fast-paced leadership role for someone who thrives on accountability, loves being on the floor with their team, and isn't afraid to roll up their sleeves.
Reporting to the Brisbane Area Manager, you'll have full responsibility for performance across people, profit, operations, and customer experience.
What You'll Be Doing
You'll drive the success of the Brisbane City branch by:
Leading, coaching, and developing your frontline team
Owning branch performance across sales, customer service, and operational KPIs
Backing the rollout of our sales program on the floor and holding the bar high on customer service
Contributing to forecasts, revenue plans, and business plans for the branch
Delivering results through explicit goals, promotions, and team engagement
Managing budgets, reconciliations, and financial controls
Handling escalated customer issues with confidence and professionalism
Owning the branch fleet, working with the Fleet Coordinator to keep vehicles rental-ready and minimise out-of-service time




Collaborating with other ECCR branch leaders to share best practice and lift network performance
Beyond the Day-to-Day
Attend regular leadership meetings (online and in person)
Participate in training and our annual management conference
Ensure compliance with state and industry legislation
Keep an eye on the local market and spot growth opportunities
About You
Experience in the car rental industry or a comparable high-volume, customer-facing operation
Strong people leadership and coaching skills — you get the best out of those around you
Solid analytical and reporting capability
A growth mindset — adaptable, curious, and open to change
A current full driver's licence
Flexibility to work outside standard hours when needed
Our Culture
Our people are our edge.
We invest heavily in training, development, and internal progression.
Our values — Honesty, Respect, Transparency, Customers, Innovation, and Our People — guide how we show up every day.
Expect a fun, fast-moving, supportive culture where hard work is recognised and success is celebrated.
What's in it for You?
Company vehicle
Performance-based bonus
Comprehensive Employee Assistance Program (EAP)
Access to our Employee Value Proposition (EVP) — :b:/g/personal/anita_l_eccr_com_au/EeqBny4jE1VMte3vFichYocBDimI24vviCr59VHUaJvyRQ?
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East Coast Car Rentals is proud to be an inclusive employer.
We welcome applicants from all backgrounds who want to grow, lead, and make a real impact.
To be successful in this role you must have unrestricted working rights in Australia.
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📌 Branch Manager | Brisbane City
🏢 East Coast Car Rentals
📍 Brisbane