EXPERIENCED RESTAURANT SUPERVISOR - MAMASANMamasan has been a Gold Coast institution for over a decade, awarded, respected, and built on a reputation for exceptional modern Asian cuisine and refined service.
We are growing our team and looking for hospitality professionals who don't just meet the standard, but set it.If you take pride in your craft and understand that great hospitality is equal parts instinct and discipline, we want to hear from you.THE RESTAURANTMAMASAN - BROADBEACH13 Hats - Australian Good Food Guide ***** Wine Bottles - Australia's Wine List of the Year AwardsLocated in the Oracle Precinct, BroadbeachMultiple environments: private dining, bar, deck, and open kitchen counterTHE OPPORTUNITYFOH RESTAURANT SUPERVISOR - Full-Time Position at MamasanThis is a hands-on floorleadership role.
You will drive service standards during high-volume, premium dining services, lead the floor team on shift, and ensure every guest experience reflects the quality Mamasan is known for.
You'll work closely with the Restaurant Manager, supporting, reinforcing, and sometimes setting the tone entirely.Support senior management and floor staff through busy, high-volume coversUpsell with confidence and coach the team to do the sameMake fast, considered decisions when service throws curveballsHandle VIP guests, service recovery, and escalated enquiries with composureSet the standard in professionalism,



presentation, and guest-first thinkingTeam Support & TrainingSupport onboarding, training, and on-shift coaching of FOH team membersReinforce sequence of service, food and wine menu knowledge, and service standardsDeliver transparent, sharp pre-shift briefings and maintain on-shift directionMotivate the team through pace, lead by example, not just instructionOperations & StandardsMaintain FOH presentation to a high standard across all service periodsManage consumables, staff breaks, and task allocationExecute POS duties including opening, closing, and cash handlingEnsure WH&S;, food safety, allergen, and incident procedures are upheldWhat We're Looking ForYou are calm under pressure, decisive on the floor, and take genuine pride in the standard of service your team delivers.Minimum 2 years' experience in a Supervisor or senior FOH roleBackground in premium, high-volume dining environmentsConfident communicator able to read and lead a team all service periodAbility to upsell naturally and coach others to do the sameStrong decision-making under pressure, you don't wait to be toldProfessional, polished, and genuinely people-focusedAlignment with Mamasan's service philosophy and team cultureFormal hospitality qualifications are advantageous but not essential.
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📌 Experienced Restaurant Supervisor - Mamasan (Gold Coast)
🏢 Mamasan Restaurant Group
📍 Gold Coast