About the Role Join our Security Operations Centre (SOC) based in North Parramatta as a Control Room Operator / Virtual Guard.
In this role, you will be the central heartbeat of our operations - receiving, assessing, and coordinating responses to security incidents reported from sites across Australia.If you have exceptional communication skills, thrive on problem-solving, and pride yourself on remaining calm and analytical under pressure, we want to hear from you.Key ResponsibilitiesIncident Management: Receive and manage incoming calls regarding security incidents and nationwide operational matters.Virtual Guarding & Monitoring: Proactively monitor CCTV feeds, multiple security systems, and communication channels simultaneously.Critical Assessment: Quickly evaluate incidents to determine if escalation to emergency services (Police, Fire, Ambulance), clients, or internal stakeholders is required.Communication & Dispatch: Maintain explicit, regular communication with field personnel and operational teams.Reporting: Accurately log incident data within internal systems and prepare clear, detailed incident reports.Compliance: Strictly follow established security procedures, Standard Operating Procedures (SOPs), and response protocols.About YouLicensed & Eligible:



Must hold a valid NSW Security Licence (Class 1E) and have full Australian working rights.Communication Pro: Exceptional verbal and written communication skills, with the ability to active-listen and extract key details over the phone.Tech-Savvy: High confidence using multiple computer systems, monitors, and applications simultaneously in a fast-paced environment.Sharp Judgement: Excellent analytical and decision-making abilities with a proactive approach to problem-solving.Roster Flexibility: This is a full-time position operating on a 24/7 rotating roster.
You must be fully available to work a mix of weekdays, weekends, and public holidays.Tech-Savvy: High confidence using multiple computer systems and applications simultaneously.
Experience with Patriot systems (or similar alarm monitoring software) is highly regarded.Why Join Our Team?
Comprehensive induction, hands-on training, and ongoing professional development.A supportive, inclusive, and culturally diverse team culture with genuine career progression pathways.secVision Networks is the electronic security division of Independent Locksmiths & Security, based in North Parramatta.
Free car parking onsite.
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📌 Security Operations Centre Operator (New South Wales)
🏢 secVision Networks
📍 New South Wales