We are a Sydney‐based foreign exchange company with branches across New South Wales, Queensland, Victoria, South Australia, and Western Australia.
Our services include foreign banknote exchange, instant money transfer, travel currency solutions, and online currency ordering, helping customers secure competitive rates with convenience and confidence.We are currently seeking a Full‐Time/Part‐Time / Casual Customer Service Specialist who can work 2–5 days per week, including potential weekend shifts.About UsWe are a Sydney‐based foreign exchange company with branches across New South Wales, Queensland, Victoria, South Australia, and Western Australia.
Our services include foreign banknote exchange, instant money transfer, travel currency solutions, and online currency ordering, helping customers secure competitive rates with convenience and confidence.We are currently seeking a Full‐Time/Part‐Time / Casual Customer Service Specialist who can work 2–5 days per week, including potential weekend shifts.Qualifications & ExperiencePositive, professional,



and customer‐focused attitudeExcellent communication skillsBilingual in English and Mandarin Chinese (required)Responsible, reliable, and accountableStrong ability to work both independently and within a teamAvailability for 2–5 working days per week, including weekends when requiredAbility to work at Warringah Mall or Bondi BranchRetail or customer service experience is highly regardedKey ResponsibilitiesHandle incoming customer phone enquiriesAssist Mandarin‐speaking customers with transactions and enquiriesProcess and file customer documentsComplete customer requests and assist with account reconciliationSupport daily branch operations and administrative tasksPerform daily transaction data entry and bank reconciliationBenefitsComprehensive professional training to build strong customer service and operational skillsClear entry‐level pathway into the financial services industrySupportive team environment with ongoing coaching and developmentBase salary plus performance bonusAnnual salary and performance reviewLong‐term, secure role with opportunities for career progression
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📌 Currency Exchange Shop-Teller & Customer Service Specialist (Mandarin Speaking) (New South Wales)
🏢 Red Rate
📍 New South Wales