Join Wilson Parking for more than just a job.
You'll be part of Australia's top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation.
Whether it's pioneering online booking services or our award-winning app, we're committed to making parking seamless in every city.
Our pride lies in our technology, car parks, and exceptional service, but above all, in our inclusive team culture.
Join us for comprehensive training, personal development plans, and the opportunity to thrive in one of Australia's leading organizations.
ABOUT THE ROLE
A career at Wilson Parking gives you more than just a position with Australia's leading Parking Operator.
By joining our team, you become part of an organisation that is focused on our people, and our customers and continues to push the parking boundaries with industry-leading innovation.
Location: Western Sydney International Airport, Luddenham, NSW
Casual Opportunities available
Shifts: 8Hrs/3 Shifts Per Day/7 days a week
Car Park Award rates - level 2
The primary objective of this role is to act as a Car Park Officer of your designated precinct.
You will join a small team and be supported with great management.
DUTIES & RESPONSIBILITIES
Deliver exceptional customer service by professionally handling customer enquiries, complaints, and requests.
Respond to calls and customer enquiries within established KPIs.
Assist customers with parking fees, lost tickets, payment issues, equipment faults,



and vehicle-related enquiries.
Accurately record, report, and escalation incidents, equipment faults, and non-conformances as required.
Process cashiering transactions and maintain accurate operational records and reports.
Safely receive, park, store, retrieve, and present customer vehicles in accordance with valet procedures.
Assess vehicle storage requirements and ensure vehicles are securely parked and keys are managed appropriately.
Complete incident reports, manual transaction records, and any additional reporting as required.
Adhere to all operational procedures, company policies, and quality standards.
Maintain a qualified appearance, wear the required uniform, and attend rostered shifts punctually.
ABOUT YOU
Demonstrated customer service experience
Availability to work Monday-Sunday
Full working rights and Drivers Licence
Ability to work autonomously and to make independent decisions
Exceptional conflict resolution skills
Ability to troubleshoot machines when required (training will be provided)
At Wilson Parking, we are building a workforce that is representative of the community we protect.
We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities.
We have an inclusive culture where innovation and teamwork are encouraged.
If you wish to make a positive change in your community, contact us today.
#J-*****-Ljbffr

📌 Car Park Officer (New South Wales)
🏢 Wilson Group
📍 New South Wales