Crowne Plaza Hotels & Resorts – Terrigal NSWDuty Manager | Crowne Plaza Terrigal PacificNot the kind of leader who sits in the back office?
Neither are we.We're looking for a hands-on Duty Manager who loves the buzz of hospitality, leads from the front, and isn't afraid to roll up their sleeves when the pressure is on.One minute you're welcoming a VIP guest, the next you're supporting a busy front desk, helping a conference run smoothly, resolving a guest concern, or leading the team through a sold-out weekend.
If variety, responsibility, and making a genuine impact are what get you out of bed in the morning, this could be your next move.As the senior leader on shift, you'll have full responsibility for the operation of our 199-room hotel, conference and events spaces, public areas, and guest experience.
You'll be trusted to make decisions, support your team, solve problems, and keep the hotel running smoothly while delivering the warm, professional service expected of a leading hotel.What you'll be getting up toNo two days are the same, but you can expect to:Be the go-to leader on shift, taking ownership of the hotel's day-to-day operationsLead a busy front office team and jump in wherever support is neededKeep the guest experience front and centre, ensuring service exceeds expectationsSupport conferences, events, group arrivals, and operational activities across the hotelConfidently manage guest feedback, complaints, and service recovery situationsMake decisions, solve problems, and keep calm when things get busyAct as the first point of contact for emergencies, incidents, and operational challengesPrepare detailed shift reports, incident reports,



and handovers that keep everyone informed and set the next shift up for successCoach, motivate, and develop team members to perform at their bestChampion our One Team culture by building strong relationships across all departmentsBe visible, approachable, and someone both guests and colleagues can rely onWhat you'll bringAt least 2 years' experience in a Duty Manager, Front Office Supervisor, or Guest Services leadership roleExperience working in a 4-star hotel setting or aboveStrong leadership skills and the confidence to manage a hotel operation independentlyExcellent written and verbal communication skills, including preparing reports and operational handoversA calm, practical approach when handling challenging situationsA genuine passion for people, service, and creating memorable guest experiencesExperience with Opera or similar hotel management systems (preferred)Flexibility to work a rotating roster including evenings, weekends, and public holidaysWhat's in it for you?




Work in one of Australia's most iconic coastal destinationsJoin a supportive team that genuinely enjoys what they doCareer growth opportunities across IHG's global networkHotel discounts and colleague benefits worldwideOngoing training and development to help you grow your hospitality careerA role where your decisions matter and your leadership makes a real differenceIf you're ready to lead from the front, thrive in a fast-paced environment, and take charge of a hotel that's always full of energy, we'd love to hear from you.What you can expect from usWe give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Pay & ConditionsPay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.
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📌 Hotel Duty Manager (Central Coast)
🏢 Crowne Plaza Hotels & Resorts
📍 Central Coast