Job Description: DXC TechnologyDXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
DXC Technology is recognised among the best corporate citizens globally.
For more information, visit OVERVIEWThe TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users.
This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.KEY RESPONSIBILITIESDeliver front-line TechBar support with a strong customer service focusResolve incidents and service requests efficientlyProactively assist users and identify improvement opportunitiesSupport devices, mobility, collaboration tools, and meeting room technologiesAssist with device setup, provisioning, and refresh activitiesManage tickets within ServiceNow ensuring accurate updatesMaintain high-quality records and data integrityPromote secure,



modern workplace practicesFollow ServiceNow workflows and ITIL-aligned processesCollaborate with broader IT teamsMaintain a clean and professional TechBar environmentKEY CAPABILITIES AND BEHAVIOURSProactive and solutions-focused mindsetStrong customer service orientationPositive energy and professional presenceClear communication skillsModern workplace awarenessOwnership and dependabilityTeam collaborationAdaptability in fast-paced environmentsSKILLS AND EXPERIENCEExperience in end-user or TechBar supportStrong troubleshooting skillsMicrosoft 365 and collaboration tools experienceServiceNow or ITSM tool usageUnderstanding of device lifecycleBasic ITIL knowledgeCustomer service experiencePERFORMANCE OUTCOMESSuccess is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.We are an Equal Opportunity EmployerDXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive workplace where everyone can thrive.At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
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📌 Techbar Analyst (New South Wales)
🏢 Aplaro
📍 New South Wales